Cheval Blanc Front Desk Supervisor

Cheval Blanc, an esteemed member of the LVMH group, epitomizes the art of luxury hospitality by offering a unique, personalized, and modern experience. Since its inception in 2006, Cheval Blanc has expanded its prestigious presence to locations such as Courchevel, the Maldives, St-Barth, St-Tropez, Paris, and the Seychelles. As an employer, Cheval Blanc is committed to nurturing talent and providing opportunities for personal and professional growth within a stimulating and supportive environment.

1. Welcome and manage guest inquiries and service requests, ensuring optimal satisfaction and revenue development.
2. Oversee the operational and administrative organization of the front desk services.
3. Supervise and optimize the performance of the Guest Relations Ambassadors.
4. Advise and organize guests' stays according to their requests.
5. Present and sell hotel services including accommodations, dining, spa, and excursions.
6. Anticipate guest needs and provide sincere and targeted assistance.
7. Ensure the quality of services related to guest requests.
8. Maintain excellent relationships with guests, ensuring confidentiality and discretion.
9. Assist guests with check-in and check-out procedures, ensuring accuracy and reliability of information.
10. Manage billing and payments, and ensure proper cash handling.
11. Maintain guest records and handle reservations, especially during the Reservations department's closure.
12. Ensure the hotel's entrance and surroundings are accessible, clean, and safe.
13. Communicate effectively with internal and external stakeholders.
14. Manage the hotel's switchboard and generic email communications.
15. Oversee the management of safes and external relocations in case of overbooking.
16. Participate in managing luggage and vehicle flows according to procedures.
17. Ensure room inventory management for optimal guest satisfaction.

1. Higher education in Hospitality Management
2. Knowledge of the luxury hospitality sector

1. Strong team management and leadership skills
2. Excellent verbal and written communication skills
3. Exceptional interpersonal skills and representational potential
4. Customer service orientation
5. Precision, organization, and time management skills
6. Ability to anticipate needs and take initiative
7. Teamwork and adaptability
8. Passion for hospitality and service
9. Discretion and practical problem-solving abilities
10. Professional demeanor and appearance

Minimum of 3 years in a similar role within luxury hospitality.

Higher education in Hospitality Management

The position offers a stimulating work environment, a 13th-month salary after one year, 50% health insurance reimbursement, access to LVMH private sales after six months, extensive internal training, social worker support, secure bicycle and scooter parking, company Uber account for late-night commutes, 90% transportation reimbursement, provided and laundered uniforms, and meals at the staff restaurant. Opportunities for internal mobility within Cheval Blanc and LVMH are available after two years.

Cheval Blanc Paris fosters a culture of excellence and personal growth, encouraging employees to exceed expectations and delight guests. The company values its Ambassadors, offering a supportive environment where talents can thrive and develop. Cheval Blanc is dedicated to recognizing and nurturing all talents, providing the keys to personal and professional fulfillment.