Cheval Blanc Floor Supervisor

Cheval Blanc, a prestigious name in the luxury hospitality sector, is part of the esteemed LVMH group, renowned for its commitment to excellence and unparalleled service. As an employer, Cheval Blanc offers a dynamic and sophisticated work environment where innovation and luxury converge, providing employees with the opportunity to be part of a world-class team dedicated to creating exceptional guest experiences.

1. Ensure adherence to established behavioral standards and facility rules, including fire regulations and departmental procedures and policies.
2. Arrive punctually for shifts in provided uniform, maintaining a clean and professional appearance.
3. Distribute master keys to staff and complete necessary documentation.
4. Participate in morning briefings and manage linen orders.
5. Inspect all vacant and occupied rooms to ensure cleanliness standards and guest supply adequacy.
6. Identify and address any issues reported by housekeeping staff, ensuring necessary actions are taken.
7. Communicate operational updates and changes to housekeeping staff.
8. Ensure departing rooms are promptly inspected and released for reassignment.
9. Thoroughly inspect all hotel rooms to ensure special requests and services are fulfilled.
10. Conduct random checks on housekeeping staff to ensure adherence to cleaning procedures.
11. Report DND and Pick Up rooms to the Coordinator.
12. Respond to guest requests promptly and efficiently.
13. Supervise special projects, including mattress turning, renovations, and general hotel cleaning.
14. Provide on-the-job training and identify training needs.
15. Evaluate housekeeping staff performance as required.
16. Monitor maintenance status daily, create work orders for repairs, and ensure timely service follow-up.
17. Ensure proper ordering of materials and assist with general inventories.
18. Maintain cleanliness and organization of floor pantries, ensuring hygiene standards are met.
19. Read daily logs and note special requests or messages in maintenance logs for daily event tracking.
20. Inform the coordinator of any unusual events promptly.
21. Assist in guest evacuation during fire emergencies.
22. Ensure all equipment is in good condition and operational.

1. Minimum of 3 years of relevant experience in a supervisory role within the hospitality industry.

1. Strong leadership and supervisory skills.
2. Excellent communication and interpersonal abilities.
3. Attention to detail and commitment to maintaining high standards.
4. Ability to manage multiple tasks efficiently.
5. Proficiency in handling guest requests and resolving issues promptly.

Minimum of 3 years of relevant experience in a supervisory role within the hospitality industry.

Opportunity to work in a prestigious luxury hospitality environment with potential for career advancement and professional development.

Cheval Blanc fosters a culture of excellence and luxury, where employees are encouraged to innovate and deliver exceptional service. The work environment is dynamic and collaborative, with a strong emphasis on professional growth and teamwork.