Cheval Blanc Concierge

Cheval Blanc, a distinguished member of the LVMH group, epitomizes the essence of luxury hospitality with a modern and personalized approach. Since its inception in 2006, Cheval Blanc has expanded its prestigious presence to locations such as Courchevel, the Maldives, St-Barth, St-Tropez, Paris, and the Seychelles. As an employer, Cheval Blanc is committed to nurturing talent, encouraging personal growth, and fostering a culture of excellence.

1. Welcome and assist guests throughout their stay, ensuring adherence to Cheval Blanc Paris procedures.
2. Advise and organize guest itineraries upon request.
3. Recommend and promote hotel services including accommodations, dining, spa, and excursions.
4. Anticipate guest needs and provide tailored assistance and advice.
5. Ensure guest requests are fulfilled to the highest standard.
6. Maintain confidentiality and discretion while building strong guest relationships.
7. Handle guest correspondence before and after their stay.
8. Stay informed of local events and maintain a network with peers and local service providers.
9. Create unique and memorable guest experiences under the guidance of senior concierge staff.
10. Manage billing, cash handling, and administrative tasks related to concierge services.
11. Coordinate delivery of newspapers, messages, and packages to guest rooms.
12. Ensure hotel entrances are accessible, clean, and safe.
13. Collaborate with bell staff to organize guest errands and transport.
14. Answer phone calls courteously and manage information flow within the hotel.
15. Address and resolve guest complaints, proposing solutions in line with Cheval Blanc Paris standards.
16. Supervise and mentor assistant concierges, interns, and apprentices.

1. Advanced degree in Hospitality Management
2. In-depth knowledge of luxury hospitality sector

1. Strong leadership and team management skills
2. Excellent verbal and written communication
3. Exceptional interpersonal skills and client service orientation
4. Meticulous attention to detail and organizational skills
5. Ability to prioritize tasks in a fast-paced environment
6. Proactive problem-solving and initiative-taking abilities
7. Teamwork and collaboration
8. Flexibility and adaptability
9. Professional demeanor and appearance

A minimum of three years in a similar role within luxury hospitality.

Advanced degree in Hospitality Management

The role offers a stimulating work environment, a 13th-month salary after one year, 50% health insurance reimbursement, access to LVMH private sales, extensive internal training, social worker support, secure bike and scooter parking, company Uber account for late-night commutes, 90% public transport reimbursement, provided and laundered uniforms, meals at the staff restaurant, and internal mobility opportunities within Cheval Blanc and LVMH after two years.

Cheval Blanc Paris is dedicated to unveiling the potential of its talent, fostering an environment where individuals can thrive and excel. The Maison values ambition, creativity, and the desire to delight and share. It is committed to inclusivity and recognizes the unique contributions of each team member, ensuring a supportive and enriching workplace.