Cheval Blanc Client Relations Specialist

Cheval Blanc, a distinguished member of the LVMH group, epitomizes the pinnacle of luxury hospitality, offering a unique, personalized, and contemporary experience. Since its inception in 2006, Cheval Blanc has expanded its prestigious presence to Courchevel, the Maldives at Randheli, St-Barth, St-Tropez, Paris, and the Seychelles, establishing itself as a beacon of excellence in the luxury hotel industry.

1. Ensure the welcoming of clients both telephonically and in-person at sales points in accordance with the hotel's established procedures.
2. Maintain optimal client satisfaction throughout the service experience.
3. Promote sales points and restaurant events organized by the hotel.
4. Assist in managing and organizing administrative operations for the restaurant Langosteria departments.
5. Ensure the smooth operation of processes, effective internal communications, and adherence to Cheval Blanc Paris standards.
6. Master the restaurant and other Langosteria services, including SOPs.
7. Manage reservations via phone, email, internet, and in-person, providing tailored responses to client needs.
8. Facilitate both physical and telephonic client reception and seating.
9. Guarantee service quality for each client and contribute to client loyalty.
10. Recognize regular clientele and profile clients using Sevenrooms.
11. Conduct daily follow-up on all reservations and optimize restaurant occupancy.
12. Coordinate special event reservations from start to finish.
13. Communicate effectively with team members and coordinate client requests with other Cheval Blanc Paris services.
14. Handle restaurant closure administration, including reports and issues.
15. Inform management of any unusual situations regarding client or colleague safety risks.
16. Promote various services and products available within the hotel and Cheval Blanc properties.
17. Contribute to the development and dissemination of restaurant projects, particularly related to cuisine.
18. Ensure effective information dissemination between kitchen, restaurant, and other hotel services.
19. Participate in menu management, including creation, modification, and printing.
20. Support and follow up on technical sheets for new dishes.
21. Ensure hygiene standards support and follow-up.
22. Manage economat orders and stock of materials.
23. Collaborate with service heads and HR to manage team training registrations.
24. Share ambassador-related information within the hotel.
25. Liaise with the finance department regarding invoices, deposits, and other financial elements.

1. Experience in a similar environment is required.
2. Proficiency in English is essential.
3. Strong written communication skills.
4. Excellent oral communication and interpersonal skills, with courtesy and tact.
5. Knowledge of Sevenrooms is advantageous.
6. Ability to anticipate needs and be proactive.
7. Attention to detail and precision.
8. Availability and flexibility.
9. Team-oriented mindset.
10. Capability to maintain high performance in high-pressure environments.
11. Proficiency in computer tools and Microsoft Office suite.

1. Client service excellence
2. Communication and interpersonal skills
3. Organizational and multitasking abilities
4. Attention to detail
5. Proficiency in English
6. Knowledge of hospitality industry standards
7. Problem-solving skills
8. Team collaboration
9. Adaptability and flexibility

A minimum of 3 years of experience in a similar environment is required.

The role offers a stimulating and pleasant work environment, a 13th-month salary after one year of service, 50% reimbursement of health insurance, access to LVMH private sales after six months, numerous internal training opportunities, social worker availability, secure bicycle and scooter parking, a company Uber account for late-night commutes, 90% reimbursement of transportation costs, provided and laundered uniforms, and meals at the staff restaurant. Opportunities for internal mobility within Cheval Blanc and LVMH are available after two years of service.

Cheval Blanc Paris is dedicated to unveiling the human diamond within each talent, providing the keys to personal and professional fulfillment. The Maison promises to touch the heart of every talent, fostering an environment where ambitions are realized. Cheval Blanc values its Ambassadors and offers a nurturing atmosphere where talents are recognized and developed.