Cheval Blanc Butler Service Manager

Paris • France

Friday, January 23, 2026

Cheval Blanc, under the esteemed LVMH group, epitomizes the pinnacle of luxury hospitality, offering a unique, personalized, and contemporary experience. Since its inception in 2006, Cheval Blanc has expanded its prestigious presence to locations such as Courchevel, the Maldives, St-Barth, St-Tropez, Paris, and the Seychelles. The brand is dedicated to nurturing talent and providing an environment where employees can thrive and excel.

1. Ensure the fulfillment of the Cheval Blanc client experience promise in the apartments for all resident guests, making their stay memorable.
2. Supervise and organize the work of the Butler teams, responding to guest requests in collaboration with the Carte Blanche service, Housekeeping, Concierge, and other departments.
3. Prepare guest stays in close collaboration with the Reservations department.
4. Oversee the execution of special guest requests and the preparation of welcome gifts, F&B orders, and VIP amenities.
5. Guarantee the proper preparation of apartments according to Cheval Blanc service standards.
6. Ensure the implementation of Butler services, including floral arrangements, valet service, wardrobe installation, luggage packing, shoe polishing, and minibar stocking.
7. Maintain excellent guest relations with confidentiality and discretion.
8. Manage complaints and propose solutions in accordance with Cheval Blanc Paris procedures.
9. Ensure accurate completion of guest CARDEX in line with hotel procedures.
10. Drive revenue through upselling and cross-selling.
11. Promote all hotel services, including apartments, restaurants, bars, spa, and excursions.
12. Propose and develop signature products/services to enhance guest satisfaction and loyalty.
13. Ensure effective communication of guest information to all hotel services and management.
14. Develop, implement, and monitor service management procedures to ensure reliability and customer satisfaction.
15. Recruit, train, and manage staff, organizing work schedules and ensuring compliance with labor laws.
16. Manage optimal supply of materials in workstations and storage areas.

1. Advanced degree in Hospitality Management

1. Proficiency in luxury hospitality sector
2. Strong leadership and team management skills
3. Excellent verbal and written communication
4. Exceptional interpersonal skills
5. Customer service orientation
6. Attention to detail and organizational skills
7. Time management and priority setting
8. Ability to anticipate needs and propose initiatives
9. Teamwork capability
10. Flexibility and adaptability
11. Passion for hospitality
12. Discretion and practical mindset
13. Familiarity with Cheval Blanc standards and norms

A minimum of 5 years of experience in a similar role within the luxury hospitality sector is required.

Advanced degree in Hospitality Management

The position offers a stimulating work environment, a 13th-month salary after one year of service, 50% reimbursement of health insurance, access to LVMH private sales after six months, extensive internal training, social worker support, secure bicycle and scooter parking, company Uber account for late-night commutes, 90% reimbursement of transportation costs, provided and laundered uniforms, and meals at the staff restaurant. Opportunities for internal mobility within Cheval Blanc and LVMH are available after two years of service.

Cheval Blanc is committed to unlocking the potential of its talents, offering a nurturing environment where employees can excel and grow. The brand values innovation, excellence, and a passion for luxury hospitality, fostering a culture of continuous development and recognition.