Chaumet Senior CRM Specialist

Chaumet, a venerable Parisian jeweler, is part of the prestigious LVMH Group, renowned for its luxury goods. Since its inception in 1780, Chaumet has been a beacon of exceptional craftsmanship and innovative design, operating from the illustrious Place Vendôme. The brand is committed to integrating people and nature into its core values, fostering a culture of passion, creativity, and diversity. As an employer, Chaumet encourages its team members to realize their full potential, celebrating the unique talents within its workforce.

1. Develop, maintain, and optimize CRM dashboards and KPI reports to support store performance and strategic decision-making on a monthly basis.
2. Create and manage reporting for all CRM activations and campaigns, providing clear insights and recommendations.
3. Lead customer engagement actions across the network, ensuring flawless implementation, ongoing performance analysis, and consistent store activation.
4. Manage CRM data needs and all analytics required by boutiques and management.
5. Support retail teams in effectively using CRM and clienteling tools to elevate client interactions and customer follow-up.
6. Execute and support One-to-One and One-to-Many communication tools, including newsletters, e-catalogues, and personalized outreach.
7. Lead clienteling projects such as tactical gifting calendar, event support, follow-up actions, and detailed post-event reporting.
8. Manage the yearly gifting plan, including forecasting and budgeting.
9. Train and coach store teams on CRM best practices, customer mindset, and clienteling excellence.
10. Conduct market and competitive research to identify trends, client behaviors, and new opportunities to strengthen engagement.
11. Ensure CRM data integrity by driving continuous improvements in data quality, governance, and processes.

1. Bachelor’s degree in Business/Marketing fields
2. Minimum 5 years of experience in CRM, within the luxury jewelry sector

1. Proficiency in Power BI and Salesforce
2. Strong analytical and mathematical skills
3. Excellent organizational and multitasking abilities
4. Exceptional attention to detail
5. Commercial awareness and strong customer-centric mindset
6. Excellent communication and interpersonal skills
7. Fluency in English; Arabic is a plus

Minimum 5 years of experience in CRM, specifically within the luxury jewelry sector.

Bachelor’s degree in Business/Marketing fields

Chaumet offers a dynamic work environment with opportunities for professional growth and development within the LVMH Group.

Chaumet fosters a collaborative and innovative workplace culture that values diversity, creativity, and a customer-centric approach. The brand is dedicated to nurturing talent and promoting an inclusive environment where team members can thrive.