Chaumet Project Manager, Care

Paris • France

Thursday, October 16, 2025

Chaumet, a prestigious member of the LVMH group, has been a beacon of Parisian luxury and excellence in fine jewelry since 1780. Situated in the heart of Place Vendôme, Chaumet is renowned for its exceptional craftsmanship and rich history intertwined with that of France. As the brand undergoes a significant transformation, it remains firmly rooted in modernity while embracing a challenging global repositioning.

1. Ensure the success of the new Care tool and enhance the global customer experience.
2. Manage the backlog of functional evolutions and coordinate developments with cross-functional teams (SAP, CEGID, Salesforce).
3. Organize and oversee the international deployment of the e-Care tool across Europe and APAC.
4. Conduct training sessions for local market teams on the e-Care tool.
5. Assess the feasibility of deploying the tool in China and Japan.
6. Develop PowerBI indicators for activity management based on new e-Care data.
7. Optimize Power BI reports for precise monitoring of service volumes, timelines, and performance.
8. Collect, analyze, and monitor KPIs to continuously improve customer experience and service quality.
9. Identify opportunities for resource, tool, and workflow optimization, implementing innovative solutions to enhance operational efficiency and customer satisfaction.
10. Contribute to the implementation and proper use of Care tools in boutiques.
11. Ensure accessibility and updates of practical support materials for sales staff.
12. Participate in the design and deployment of a Care signature for sales staff to embody the Care promise in the customer experience.
13. Develop a dedicated Care section on Chaumet.com and collaborate with the CRM team to create a personalized web client space.
14. Create personalized content and support materials for clients.
15. Support initiatives that highlight Care in the brand's overall offering.
16. Optimize spare parts management and supervise the transfer of price management to the Finance department.
17. Propose harmonized warranty conditions and coordinate their implementation across all markets.
18. Oversee the network of repair workshops, ensuring service quality and excellence in their relationship with Chaumet.

1. Bachelor's degree in Business, Engineering, or equivalent university degree (Bac+5).
2. Significant experience in IT project management, ideally in an after-sales or Care environment.
3. Experience in international tool deployment (Europe, Asia).
4. Strong understanding of operational and customer issues in a Retail or Luxury context.
5. Proficiency in Salesforce; knowledge of SAP and PowerBI is appreciated.
6. Fluent in English.

1. Cross-functional coordination and change management.
2. User training facilitation.
3. Autonomy, rigor, and initiative.
4. Strong interpersonal skills and project-based work capability.
5. Curiosity, analytical mindset, and problem-solving ability.

Minimum of 3 years in IT project management, preferably within an after-sales or Care environment.

Bachelor's degree in Business, Engineering, or equivalent university degree (Bac+5).

Hybrid working mode, offering a blend of remote and on-site work.

Chaumet fosters a culture of excellence, innovation, and collaboration, deeply rooted in its rich heritage and commitment to modernity. As part of the LVMH group, it values diversity and inclusivity, recognizing and recruiting talent from all backgrounds.