Chaumet Customer Service Coordination Assistant

Paris • France

Tuesday, February 25, 2025

Chaumet, a distinguished name in the realm of fine jewelry since 1780, is a pivotal entity within the LVMH Group since 1999. The brand epitomizes Parisian excellence in jewelry craftsmanship, with a rich heritage intertwined with the history of France. Currently undergoing a transformative phase, Chaumet is firmly rooted in modernity and experiencing robust sales growth as part of a global repositioning strategy.

1. Coordinate Care Service operations for both Jewelry and Watchmaking divisions, ensuring seamless integration between Front Office and Back Office functions.
2. Engage with designated markets, particularly the Wholesale network across Europe and Export regions, to diagnose service needs and confirm diagnostics in collaboration with the quality service team.
3. Manage client portfolios within assigned zones, maintaining constant communication to provide updates on service progress and assist with post-sales commercial issues.
4. Prepare physical and digital shipments, adhering to transport plans and customs regulations in coordination with import/export and logistics services.
5. Ensure compliance with after-sales service procedures and uphold service commitments to clients.
6. Facilitate the transmission of information, processing of orders, and physical dispatch of parts in collaboration with suppliers and stores.
7. Enter purchase orders and update delivery dates in SAP, and manage the closure and valuation of purchase orders.
8. Conduct monthly rotating inventories and manage spare parts orders in collaboration with Care coordinators.

1. Bachelor's degree or equivalent (Bac +2/3) with initial experience in Commerce, Retail, Sales Administration, or Logistics.

1. Professional proficiency in English.
2. Strong customer service orientation.
3. Attention to detail and proactive work ethic.
4. Ability to thrive in a dynamic environment.

Entry-level position suitable for candidates with initial experience through internships or apprenticeships in related fields.

Bachelor's degree or equivalent in a relevant field.

Opportunity to work within a prestigious luxury brand with potential for career development.

Chaumet fosters a dynamic and innovative work environment, deeply rooted in a tradition of excellence and craftsmanship. As part of the LVMH Group, the company values diversity and inclusivity, recognizing and recruiting talent from all backgrounds.