Chaumet CRM & Clienteling Manager Europe

Paris • France

Thursday, March 27, 2025

Chaumet, nestled in the heart of Place Vendôme, is a prestigious name in the luxury sector, epitomizing Parisian jewelry excellence since 1780. As part of the Watches & Jewelry division of LVMH, a global leader in luxury with over 70 esteemed houses, Chaumet benefits from a rich heritage and a commitment to innovation. The brand operates 12 retail boutiques across Europe, including its flagship store at Place Vendôme, alongside a robust wholesale and e-commerce presence.

1. Define and implement clienteling strategies in collaboration with headquarters, ensuring alignment with commercial priorities.
2. Oversee the clienteling application, providing training and support to retail teams and ensuring optimal functionality.
3. Utilize Power BI and analytical tools to create dashboards, conduct ad hoc analyses, and refine CRM actions.
4. Provide daily support to boutique teams on CRM and customer data issues, ensuring alignment with customer service.
5. Manage gifting strategy, coordinating client gift orders and logistics in line with commercial events.
6. Collaborate with Trade Marketing Europe on in-store activation plans and special projects like High Jewelry.
7. Oversee the CRM Europe budget, including annual planning and financial administration.

1. Proven experience in CRM, clienteling, or relationship marketing, ideally within luxury or retail sectors, with a minimum of 5 years.

1. Proficiency in CRM and analytical tools (Power BI, Excel, Salesforce).
2. Strong project management skills and ability to work with diverse teams.
3. In-depth knowledge of CRM tools and customer databases.
4. Fluency in English; additional language skills are advantageous.
5. Strong customer orientation and service mindset.
6. Analytical thinking and attention to detail.
7. Autonomy, adaptability, and excellent interpersonal skills.
8. Organizational skills and ability to manage priorities.
9. Collaborative spirit and ability to unite various stakeholders.
10. Flexibility and adaptability to market and digital tool changes.

Minimum of 5 years in CRM, clienteling, or relationship marketing, preferably in the luxury or retail sectors.

The position offers a hybrid working mode, combining the flexibility of remote work with the engagement of in-office presence.

Chaumet fosters a culture of excellence, innovation, and collaboration, deeply rooted in its rich heritage and commitment to quality. As part of LVMH, employees benefit from a diverse and dynamic environment that encourages professional growth and cross-functional collaboration.