Chaumet CRM & Clienteling Assistant

Chaumet, a prestigious Parisian jewelry house, has been a beacon of luxury at Place Vendôme since 1780. As part of the LVMH Group, Chaumet combines over 240 years of heritage with a contemporary vision, emphasizing human and environmental commitments. The brand is renowned for its passion and dedication to craftsmanship, fostering a creative and bold collective that values diverse talents and encourages individual potential.

1. Participate in defining target audiences for drive-to-store campaigns in collaboration with CRM HQ teams.
2. Review and modify text and image assets before final dispatch to clients.
3. Serve as the primary contact for retail teams and animate the community throughout the year.
4. Assist retail teams in utilizing the clienteling application.
5. Oversee the opening of seller accounts and new store assignments.
6. Manage and track IT tickets related to the mobile app's functionality and update training content.
7. Provide operational support to stores on data-related issues, including client data management and list extraction.
8. Create reports on CRM activities using Salesforce and PowerBi.
9. Monitor the stock of gifts across 11 stores and handle gift and book orders.
10. Coordinate ad-hoc requests from stores, such as VIP client gifting and bespoke experiences, with the concierge service.
11. Assist in organizing and executing events, including client follow-ups and feedback collection.
12. Conduct competitive analysis and monitor the CRM Europe budget.

1. Higher education degree (Bac +4/ Bac +5) with a strong interest in CRM.
2. Previous experience in CRM or client experience management.

1. Dynamic and autonomous with a proactive approach.
2. Strong organizational and relational skills.
3. Adaptability and attention to detail.
4. Interest in the luxury sector.

Entry-level position requiring initial experience in CRM or client experience management.

Higher education degree (Bac +4/ Bac +5).

Chaumet offers a hybrid working environment and is committed to maintaining an inclusive workplace, recognizing and recruiting diverse talents.

Chaumet prides itself on a culture of passion, creativity, and boldness, where diversity of talent is celebrated and individual potential is nurtured. The brand is deeply committed to its heritage while embracing a modern outlook, placing human and environmental values at its core.