Chaumet CRM & Clienteling Assistant

Paris • France

Wednesday, March 26, 2025

Chaumet, a distinguished name in the realm of high jewelry, is a venerable member of the LVMH group since 1999. Nestled in the heart of Place Vendôme, Paris, Chaumet has been a beacon of Parisian jewelry excellence since 1780. The brand is currently undergoing a transformative phase, marked by a global repositioning and robust sales growth, while maintaining its rich heritage intertwined with the history of France.

1. Support retail teams in utilizing the clienteling application.
2. Coordinate the onboarding of new employees and update training materials.
3. Collaborate with headquarters and boutiques to address technical issues.
4. Execute clienteling campaigns, targeting, and client list extractions.
5. Prepare reports and monitor retail team activities.
6. Assist boutiques with data-related tasks, including client data management and KPI extraction.
7. Provide operational support on CRM tools, including client gift orders via SAP and stock management.
8. Participate in the creation and coordination of client communications, including emailings and partnerships.
9. Assist in the creation, development, and management of client gifts and coordinate with concierge services.
10. Conduct reporting and analysis on CRM actions using Salesforce and PowerBi.
11. Perform competitive analysis and monitor the CRM Europe budget.

1. Bachelor's degree (Bac+5) with initial experience in CRM, relationship marketing, or clienteling.
2. Experience in retail is advantageous.

1. Strong organizational and analytical skills.
2. Excellent interpersonal and client relationship skills.
3. Entrepreneurial spirit with an artistic sensibility and interest in jewelry.
4. Proficiency in English (oral and written).
5. Proficiency in Microsoft Office (Excel and PowerPoint) and basic knowledge of Salesforce and PowerBi.

Entry-level experience in CRM, relationship marketing, or clienteling, preferably with exposure to retail environments.

Bachelor's degree (Bac+5) in a relevant field.

Opportunities for professional growth within a prestigious luxury brand.

Chaumet fosters a culture of excellence, innovation, and respect for tradition, offering a dynamic and challenging environment where creativity and entrepreneurship are highly valued.