Chaumet CRM & Clienteling Assistant

Paris • France

Sunday, February 9, 2025

Maison Chaumet, a prestigious jeweler located in the heart of Place Vendôme, has been a beacon of Parisian excellence since 1780. As part of the LVMH group since 1999, Chaumet is renowned for its exceptional craftsmanship passed down through generations. Currently undergoing a transformative phase, the brand is experiencing significant sales growth and is firmly rooted in modernity while maintaining its storied heritage.

1. Onboard new sales team members to the clienteling application and develop training programs.
2. Monitor application improvements and animate clienteling campaigns.
3. Support retail teams with CRM tools, including client gift orders via SAP and stock management.
4. Assist in creating and coordinating client communications such as emailings and partnerships.
5. Manage client gifts and coordinate with concierge services for client treatments.
6. Generate reports and analyses on CRM actions using Salesforce and PowerBi.
7. Conduct competitive analysis and manage the CRM Europe budget.

1. Bachelor's degree in a related field.
2. Previous experience in CRM, relationship marketing, or clienteling.
3. Experience in retail is preferred.

1. Strong organizational and analytical skills.
2. Excellent interpersonal and client relationship skills.
3. Entrepreneurial spirit and artistic sensitivity.
4. Proficiency in English, both written and spoken.
5. Proficiency in Microsoft Office, especially Excel and PowerPoint.
6. Basic knowledge of data management tools like Salesforce and PowerBi.

Entry-level experience in CRM, marketing, or clienteling, preferably with retail exposure.

Bachelor's degree or equivalent (Bac+5).

Opportunity to work with a leading luxury brand in a dynamic and challenging environment.

Chaumet fosters a culture of excellence, innovation, and respect for tradition. Employees are encouraged to embrace an entrepreneurial spirit and contribute to the brand's ongoing transformation and growth.