Chaumet CRM & Clienteling Assistant

Paris • France

Monday, January 13, 2025

Chaumet, a distinguished name in the realm of high jewelry, has been a beacon of Parisian excellence since 1780. As part of the prestigious LVMH group since 1999, Chaumet is deeply rooted in tradition while embracing modernity and innovation. Situated in the iconic Place Vendôme, the brand is currently undergoing a transformative phase, marked by significant sales growth and a global repositioning strategy.

1. Facilitate onboarding and training for sales teams on clienteling applications, ensuring continuous improvement and engagement through diverse clienteling campaigns.
2. Provide operational support for CRM tools in stores, including client gift orders via SAP, forecasting, stock management, and handling ad hoc requests.
3. Assist in the creation and coordination of client communications, including emailings, mailings, and partnerships with department stores and wholesale distributors.
4. Support the development and management of client gifts throughout the year, coordinating with concierge services for client care and attention.
5. Prepare reports on global CRM actions and conduct client data analyses using Salesforce and PowerBi for monthly reporting and ad hoc analysis.
6. Conduct competitive analysis within the sector and other Maisons, and monitor the CRM Europe budget.

1. Bachelor's degree (Bac+5) with initial experience in CRM, relational marketing, or clienteling, preferably with retail exposure.

1. Meticulous, organized, and responsive with the ability to prioritize in a dynamic and challenging environment.
2. Excellent interpersonal skills with a natural inclination towards client relations.
3. Entrepreneurial spirit, artistic sensitivity, and a passion for the jewelry industry.
4. Proficiency in English (spoken and written), and familiarity with Microsoft Office Suite (Excel and PowerPoint) and data management tools such as Salesforce and/or PowerBi.

Entry-level experience in CRM, relational marketing, or clienteling, ideally with exposure to retail environments.

Bachelor's degree (Bac+5)

Opportunity to work within a prestigious luxury brand, with exposure to high-level CRM and clienteling strategies.

Chaumet fosters a culture of excellence, innovation, and tradition, where employees are encouraged to blend artistic sensitivity with entrepreneurial spirit. As part of the LVMH group, Chaumet values diversity and inclusivity, recognizing and recruiting talent from all backgrounds.