Chaumet Boutique Manager

Osaka • Japan

Wednesday, May 21, 2025

Chaumet, a distinguished maison within the LVMH group, epitomizes luxury and elegance in the world of fine jewelry and watches. As part of a global conglomerate renowned for its prestigious brands, Chaumet offers a unique opportunity to work within a heritage-rich environment that values innovation, craftsmanship, and excellence.

1. Develop and implement boutique action plans to achieve company strategies through events, promotions, and necessary actions.
2. Ensure the achievement of monthly and annual boutique budgets.
3. Support team members in customer engagement to increase boutique clientele.
4. Manage customer data and implement activities to build clientele in accordance with company policies.
5. Establish strong relationships with department stores to facilitate sales activities.
6. Participate in office meetings and contribute constructively to the maison's growth.
7. Deliver exceptional customer service and VIP treatment in the boutique.
8. Manage after-sales service and handle complaints as per regulations.
9. Oversee back-office operations ensuring accuracy in sales, inventory, and expense management.
10. Conduct goal setting, support, and evaluation to enable team members to deliver outstanding service.
11. Foster a motivating work environment and improve teamwork and communication.
12. Develop individual growth plans and provide necessary training and feedback.
13. Self-manage to maintain high performance and manage labor-related tasks such as shift scheduling and attendance.

1. Ability to envision the future of the boutique in alignment with company direction.
2. Strategic thinking to plan and achieve goals.
3. Proficiency in team management and conflict resolution.
4. Ability to act with a company-wide perspective for brand and boutique growth.

1. Leadership and management skills to guide and inspire a team.
2. Sales expertise in jewelry, bridal, and watch categories.
3. Customer-focused approach with strong complaint management skills.
4. Problem-solving abilities for boutique operations improvement.
5. Integrity and reliability under pressure.

A minimum of 3 years of experience in a similar role within the luxury retail sector.

Competitive benefits package including opportunities for professional growth within a prestigious luxury brand.

Chaumet fosters a culture of excellence, where heritage meets innovation. The workplace is collaborative, with a focus on personal and professional growth, ensuring that each team member can contribute to the maison's legacy.