Chaumet Boutique Manager

Osaka • Japan

Monday, April 28, 2025

Chaumet, a distinguished maison within the luxury watch and jewelry sector, is part of the prestigious LVMH Group. Renowned for its exquisite craftsmanship and timeless elegance, Chaumet offers a dynamic and inspiring work environment that fosters creativity and excellence.

1. Develop and implement boutique action plans aligned with company strategy, including events and promotions.
2. Achieve monthly and annual boutique sales targets.
3. Support team members in customer acquisition and retention efforts.
4. Manage customer data and ensure effective customer relationship management.
5. Foster strong relationships with department store stakeholders to enhance sales activities.
6. Participate in office meetings and contribute constructively to the maison's growth.
7. Deliver exceptional customer service and personalized VIP treatment.
8. Handle after-sales service requests and customer complaints efficiently.
9. Oversee back-office operations, including sales, inventory, and expense management.
10. Set and support team goals, providing regular feedback and development opportunities.
11. Create a positive work environment that encourages teamwork and communication.
12. Manage labor and shift schedules, ensuring compliance with company policies.

1. Ability to envision the future of the boutique in alignment with company direction.
2. Strategic thinking with the ability to plan and execute goals.
3. Proficient in team management and role delegation.
4. Strong understanding of the luxury market and competitive landscape.
5. Commitment to customer satisfaction and service excellence.

1. Excellent interpersonal and communication skills.
2. Proficiency in English for communication with headquarters.
3. Strong self-branding and professional etiquette.
4. Ability to manage and resolve conflicts effectively.
5. Commitment to continuous self-improvement and management.

A minimum of three years in a managerial role within the luxury retail sector, preferably in jewelry or watches.

Bachelor's degree in Business Administration, Marketing, or a related field.

Competitive salary with performance-based incentives, comprehensive health benefits, and opportunities for professional growth within the LVMH Group.

Chaumet fosters a culture of innovation and excellence, encouraging employees to contribute to the maison's legacy of luxury and refinement. The work environment is collaborative, with a focus on personal and professional development.