Chaumet Boutique Manager

Osaka • Japan

Friday, February 28, 2025

Chaumet, a prestigious Maison within the Watches & Jewellery division, is part of a leading luxury conglomerate renowned for its commitment to excellence and innovation. The brand is celebrated for its exquisite craftsmanship and timeless designs, offering a unique blend of tradition and modernity. As an employer, Chaumet fosters an environment where creativity and dedication are highly valued, providing opportunities for professional growth within the luxury fashion industry.

1. Develop and implement boutique action plans to achieve company strategies through events, promotions, and necessary actions.
2. Ensure the achievement of monthly and annual boutique budgets.
3. Support team members in client engagement to enhance boutique-wide customer base.
4. Manage customer data and execute client-building activities in alignment with company policies.
5. Establish strong relationships with department store stakeholders to facilitate smooth sales operations.
6. Deliver exceptional customer service and tailor individual treatments for VIP clients.
7. Oversee after-sales service and handle customer complaints in accordance with company guidelines.
8. Manage back-office operations, ensuring compliance with sales, inventory, and financial processes.
9. Set goals, provide feedback, and evaluate team performance to ensure optimal customer service delivery.
10. Foster a collaborative team environment and support other boutiques through staff coordination and product lending.
11. Develop individual growth plans for team members and provide necessary training opportunities.
12. Manage labor relations, including shift scheduling and attendance monitoring, in accordance with internal rules.

1. Strong leadership and strategic thinking abilities.
2. Proven ability to manage and motivate a team.
3. Excellent communication and interpersonal skills.
4. Ability to handle conflicts and resolve issues effectively.
5. Commitment to company values and ethical standards.

1. Proficiency in sales and customer service within the luxury sector.
2. In-depth knowledge of jewelry, bridal, and watch categories.
3. Ability to engage clients and enhance customer loyalty.
4. Problem-solving skills to improve boutique operations and performance.
5. Integrity and reliability in adhering to company policies.

Minimum 5 years of experience in a similar role within the luxury retail sector.

The position offers a comprehensive benefits package, including opportunities for career advancement within the luxury fashion industry.

Chaumet promotes a culture of excellence and innovation, encouraging employees to take initiative and contribute to the brand's legacy. The workplace is dynamic and supportive, with a strong emphasis on teamwork and professional development.