Chaumet Boutique Manager

London • UK

Monday, September 8, 2025

Chaumet, a distinguished name in luxury jewellery, has been synonymous with exquisite craftsmanship and timeless elegance for over two centuries. As part of the prestigious LVMH Group, Chaumet is renowned for its exceptional designs, unwavering commitment to quality, and unparalleled customer service. The brand is a collective of unique talents, shaping a legacy that honors the past, celebrates the present, and looks forward to an inspiring future.

1. Drive the boutique's commercial performance and profitability by setting individual targets, monitoring results, and providing feedback.
2. Build and maintain customer loyalty while developing new clientele through specific in-store and external activities.
3. Lead by example in client relations across various communication platforms, including CRM, phone, email, and WhatsApp.
4. Promote knowledge of collections among the team, manage special orders and repairs in compliance with company procedures.
5. Motivate and coordinate the boutique team, fostering a strong team spirit and conducting daily meetings.
6. Serve as the primary HR contact for the team, managing recruitment, integration, performance assessment, and disciplinary processes.
7. Ensure the safety and security of the store, identifying potential risks to management.
8. Analyze boutique KPIs, develop annual action plans, and report on business development.
9. Stay informed on competition and major trends, ensuring the boutique's visual identity and overseeing IT tool functionality.
10. Protect and monitor company stock.
11. Promote the boutique and the Maison's image internally and externally, attracting VIPs and organizing events to drive commercial results and visibility.

1. Minimum 10 years of experience in retail, including at least 2 years in team management.

1. Leadership and team development capabilities.
2. Results-oriented and business-driven mindset.
3. Integrity and adherence to Maison and store procedures.
4. Strong interpersonal skills and empathy.
5. Autonomous with analytical and organizational skills.
6. Excellent communication and networking abilities.
7. Fluency in English; French is a plus.

A minimum of 10 years in retail, with at least 2 years in a managerial role.

Competitive benefits package including opportunities for career advancement within the LVMH Group.

Chaumet fosters a culture of excellence, innovation, and collaboration. The brand values integrity, creativity, and a commitment to quality, providing an inspiring environment for professional growth and development.