Chaumet After-Sales Service Coordination Assistant

Paris • France

Monday, September 29, 2025

Chaumet, a distinguished name in the realm of fine jewelry since 1780, stands as a beacon of Parisian excellence in craftsmanship. As a member of the LVMH group since 1999, Chaumet intertwines its rich heritage with the history of France, while embracing modernity and experiencing robust sales growth. The Maison is currently undergoing a global repositioning, reinforcing its status as a leader in the luxury market.

1. Coordinate after-sales service operations, working closely with the Care operational team to interface with Retail and Wholesale markets and workshops.
2. Diagnose service needs, evaluate intervention requests, analyze defects, and confirm diagnostics in collaboration with the quality service.
3. Manage client portfolios (Retail/Wholesale), maintaining constant communication to inform clients of case progress, assist with after-sales issues, and provide necessary technical details.
4. Oversee after-sales service portfolio, including tracking progress, preparing estimates, and following interventions through to completion and billing.
5. Ensure compliance with after-sales procedures and service commitments to clients, providing operational backup as needed.
6. Oversee logistical flow management, ensuring proper handling of shipments in collaboration with suppliers and stores.
7. Prepare physical and digital shipments, adhering to transport plans and customs regulations in coordination with import/export and logistics services.
8. Communicate necessary information to warehouse, transport, and customs services.
9. Collaborate with the Administrative Coordinator on daily administrative tasks, including monthly and general inventories.
10. Manage spare parts orders from creation to billing, support purchase order closure, and invoice transmission in SAP.

1. Currently pursuing a Bachelor's degree (Bac +2/3) in Business, Engineering, or equivalent.
2. Previous experience (internship or apprenticeship) in Commerce, Retail, Sales Administration, or Logistics is ideal.
3. Professional proficiency in English.

1. Customer service orientation
2. Proficiency in SAP and/or Salesforce is advantageous
3. Attention to detail
4. Proactive attitude
5. Ability to thrive in a dynamic environment

Entry-level position suitable for candidates with some internship or apprenticeship experience in relevant fields.

Currently pursuing a Bachelor's degree in Business, Engineering, or equivalent.

Opportunity to gain hands-on experience in a prestigious luxury brand and develop skills in logistics and after-sales service coordination.

Chaumet fosters a dynamic and innovative work environment, deeply rooted in its historical legacy while embracing modernity. As part of the LVMH group, the company values diversity and is committed to recruiting talents from all backgrounds.