Chaumet After-Sales Coordination Assistant Intern

Paris • France

Wednesday, August 6, 2025

Chaumet, a distinguished name in the realm of fine jewelry since 1780 and a prestigious member of the LVMH group since 1999, epitomizes Parisian excellence in jewelry craftsmanship. With a rich heritage intertwined with the history of France, Chaumet is currently undergoing a transformative phase, embracing modernity and experiencing robust sales growth.

1. Coordinate after-sales service operations in collaboration with the Care operational team, liaising with Retail and Wholesale markets and workshops.
2. Diagnose service needs, evaluate intervention requests, analyze defects, and confirm diagnostics in collaboration with the quality service.
3. Manage client portfolios, maintaining constant communication to inform them of case progress, assist with after-sales commercial issues, and provide necessary technical details.
4. Oversee after-sales service portfolio, including case tracking, quotation preparation, and intervention follow-up until case closure and billing.
5. Ensure compliance with after-sales procedures and service commitments to clients, providing operational backup.
6. Manage logistical flow, ensuring proper handling of shipments related to clients and spare parts, in coordination with suppliers and stores.
7. Implement transport plans and customs regulations, coordinating with import/export and logistics services.
8. Collaborate on administrative management tasks, including monthly and general inventories, order management from creation to billing, and support in purchase order closure and valuation in SAP.

1. Currently pursuing a Bachelor's degree (Bac +2/3) in Business, Engineering, or a related field.
2. Previous experience (internship or apprenticeship) in Commerce, Retail, Sales Administration, or Logistics is preferred.

1. Professional proficiency in English.
2. Customer service orientation.
3. Familiarity with SAP and/or Salesforce is advantageous.
4. Attention to detail and proactive approach.
5. Ability to thrive in a dynamic environment.

Entry-level position suitable for beginners, ideally with some internship or apprenticeship experience in relevant fields.

Bachelor's degree in Business, Engineering, or equivalent.

Opportunity to gain comprehensive experience in a leading luxury brand's logistics and after-sales service operations.

Chaumet fosters a dynamic and innovative work environment, deeply rooted in its rich heritage while embracing modernity. As part of the LVMH group, the company values diversity and inclusivity, recognizing and recruiting talents from all backgrounds.