Chanel Watches & Fine Jewelry Learning and Development Manager

Seoul • South Korea

Thursday, March 6, 2025

Chanel, a prestigious luxury brand renowned for its timeless elegance and innovative spirit, is a privately-owned company that emphasizes the importance of creating an environment where employees can excel and feel valued. As part of its commitment to fostering a culture of inclusivity and personal growth, Chanel is dedicated to providing a workplace that encourages creativity and collaboration. The company is part of a broader network of luxury brands, consistently setting the standard for excellence in the fashion industry.

1. Develop a comprehensive training curriculum for the Watches & Fine Jewelry division that aligns with business objectives and identifies key areas for improvement.
2. Collaborate with global and regional teams to ensure alignment with global strategies and manage the annual training budget effectively.
3. Oversee the execution of training programs, focusing on product knowledge, service standards, and the Chanel selling ceremony.
4. Evaluate training effectiveness through feedback and performance metrics, making continuous improvements.
5. Ensure accuracy and timeliness of training material translations, collaborating with translators and proofreaders.
6. Create engaging in-boutique training materials and digital learning content, including e-learning modules and videos.
7. Motivate and inspire boutique staff to engage with learning opportunities and embody Chanel's brand values.
8. Foster partnerships with other functions such as Retail, Marketing, and Visual Merchandising to ensure cohesive training approaches.
9. Support promotional events by providing on-the-ground training and acting as a brand ambassador.
10. Manage and guide Retail L&D Partners to maintain coherence in messaging and standards.

1. Bachelor’s Degree or equivalent level of education.

1. Proven track record in training and development within the luxury retail sector.
2. Strong analytical, organizational, and results-oriented mindset.
3. Excellent interpersonal skills for engaging with stakeholders at various levels.
4. Agility and discretion in managing change and ambiguity.
5. Innovative, proactive, and customer-oriented approach.
6. Effective communication skills in Korean and English.

A minimum of 10 years of experience in the fashion, watches & jewelry, or luxury retail industry is preferred.

Bachelor’s Degree or equivalent level of education.

Chanel offers a dynamic work environment that fosters personal and professional growth, with opportunities to engage in innovative projects and collaborate with industry leaders.

Chanel is committed to nurturing a workplace culture that values diversity, creativity, and collaboration. Inspired by the pioneering spirit of its founder, the company encourages employees to explore their potential and contribute to the brand's legacy of excellence.