Chanel Watches & Fine Jewelry Advisor

Chanel is an independent French luxury house renowned for haute couture, ready-to-wear, accessories, fine jewelry and horology. The brand places a premium on craftsmanship, heritage and discreet, highly personalised client service. As an employer, Chanel is recognised for exacting standards, creative excellence and investment in employee development within an atelier-like retail environment.

1. Deliver an exceptional, personalised client experience to high-net-worth customers at the Rodeo Drive boutique, cultivating long-term relationships and trust.
2. Demonstrate authoritative product knowledge of haute horlogerie and high jewelry, advising clients on technical specifications, provenance and styling.
3. Drive sales and meet individual and store targets through consultative selling, private appointments and clienteling initiatives.
4. Coordinate and execute private viewings, trunk shows and client events in collaboration with the store management and corporate client services.
5. Maintain boutique presentation standards including visual merchandising, product rotation, display maintenance and window dressing.
6. Manage inventory, process transactions accurately using point-of-sale systems, and support after-sales service logistics (warranty, repairs, servicing).
7. Ensure compliance with security, loss prevention and internal control procedures specific to high-value merchandise.

1. Minimum 3 years of demonstrable experience in luxury watch or high-jewelry retail, preferably within an internationally recognised maison.
2. Proven sales track record with ability to build and retain a high-value client book.
3. Polished, professional presentation and impeccable interpersonal skills; strong discretion and respect for client confidentiality.
4. Comprehensive product literacy in watches and precious jewellery; familiarity with horology terminology and gemstone knowledge preferred.
5. Availability for a flexible schedule including evenings, weekends and luxury retail peak periods; valid authorization to work in the U.S.

1. Product expertise in haute horlogerie and high jewelry
2. Clienteling and relationship management
3. Consultative luxury sales and closing techniques
4. Visual merchandising and display standards
5. Inventory control and secure handling of high-value merchandise
6. Experience with CRM platforms and point-of-sale (POS) systems
7. Event coordination for private client appointments and trunk shows

At least 3 years of direct experience selling luxury watches and/or high jewelry in a boutique environment, with a verifiable record of achieving sales targets and developing a high-net-worth client base.

High school diploma or equivalent required; post-secondary education in retail, luxury management, gemology or horology is preferred.

Chanel’s retail environment blends atelier-like craftsmanship with refined commercial rigour. Employees are expected to uphold elevated standards of service and discretion while benefiting from structured training, exposure to artisanal savoir-faire and immersion in a globally recognised luxury brand culture.