Chanel Watches & Fine Jewellery Boutique Manager

North York • Canada

Thursday, July 3, 2025

Chanel, a paragon of luxury and elegance, is renowned for its timeless creations in fashion, watches, and fine jewellery. As part of Chanel's global presence, the Yorkdale Boutique in North York, Ontario, exemplifies the brand's commitment to excellence and innovation in the luxury retail sector.

1. Oversee daily operations of the Watches and Fine Jewellery boutique, ensuring alignment with Chanel's brand standards.
2. Drive exceptional client experiences while achieving sales targets.
3. Lead and inspire the team, fostering collaboration and adherence to Chanel's standards.
4. Ensure boutique staffing aligns with Chanel grooming guidelines and maintain an inviting environment.
5. Cultivate a client-centric culture, nurturing loyalty and recruiting new clients.
6. Collaborate with Fashion Advisors to ensure a seamless client journey across product categories.
7. Deliver personalized service to VIP clients and maintain strong client relationships.
8. Manage and analyze client database for enhanced customer engagement.
9. Set and monitor team goals to achieve financial and strategic objectives.
10. Develop the High-End Jewellery and Watch business with key clients.
11. Coach the team in sales and partnership strategies to grow the business.
12. Leverage marketing and events to build the client base and drive boutique traffic.
13. Ensure compliance with company policies on security, payments, and returns.
14. Manage inventory control and prevent discrepancies or loss.
15. Collaborate with Head Office on merchandise-related issues and visual merchandising.
16. Facilitate training programs to enhance team skills and client relationship management.

1. Minimum 3 years of management experience and 5 years in selling watches and fine jewellery.
2. Proven track record in business development with a focus on long-term client relationships.

1. Strong leadership and organizational skills.
2. Exceptional communication and interpersonal abilities.
3. Strategic thinking and adaptability in a fast-paced retail environment.
4. Passion for luxury retail and client service excellence.

A minimum of 3 years in management and 5 years in selling watches and fine jewellery.

Opportunities for career advancement within an iconic luxury brand, and a platform to enhance leadership skills.

Chanel fosters an inclusive culture that values personal growth and collective progress. The brand believes in the uniqueness of each individual, enhancing team diversity and effectiveness. Chanel is committed to accessible employment practices and encourages applications from all candidates.