Chanel VIP Relations Associate

Chanel is a leading French luxury house renowned for haute couture, ready-to-wear, leather goods, fine jewelry, watches and beauty. The brand is distinguished by an emphasis on artisanal craftsmanship, timeless design and an uncompromising attention to detail. As an employer, Chanel cultivates a client-centric, performance-driven environment that prizes creativity, professional development and the preservation of its maison heritage across a global retail network.

1. Develop and nurture long-term relationships with high-net-worth and VIP clients through personalised outreach and clienteling strategies.
2. Manage client appointment scheduling, private viewings and bespoke in-store experiences in coordination with store management and sales teams.
3. Maintain and enrich CRM client profiles with precise notes, preferences, purchase history and follow-up actions to drive repeat business and lifetime value.
4. Serve as a primary concierge for VIP requests including special orders, inventory searches, inter-store transfers and coordination with merchandising or ateliers.
5. Collaborate with visual merchandising, events and marketing teams to deliver exclusive client events and tailored communications.
6. Ensure the highest standards of discretion, presentation and service consistent with Chanel’s brand values.

1. Proven ability to cultivate and retain relationships with affluent clientele while demonstrating discretion and diplomacy.
2. Exceptional verbal and written communication skills; polished professional presence.
3. Strong organisational aptitude with meticulous attention to detail and follow-through.
4. Availability to work retail hours, including evenings, weekends and occasional travel for client events.
5. Ability to handle confidential information with integrity and judgement.

1. Clienteling
2. Relationship management
3. Luxury retail sales
4. CRM systems and data hygiene
5. Appointment coordination and concierge service
6. Microsoft Office (Outlook, Excel) or equivalent

Typically 3+ years of progressively responsible experience in VIP/client relations, luxury retail sales, private client management or a concierge-facing role within a high-end fashion or luxury goods environment.

Bachelor’s degree preferred; equivalent professional experience in luxury retail or client services will be accepted.

Chanel’s workplace culture fuses legacy craftsmanship with contemporary retail excellence. Employees operate in a highly collaborative, client-focused setting where professional refinement, ongoing training and respect for the maison’s aesthetic codes are central. The environment rewards discretion, initiative and a commitment to exceptional service.