Chanel Top Clients Junior Manager

Geneva • Switzerland

Monday, May 26, 2025

Chanel, a venerated name in the luxury fashion industry, is renowned for its timeless elegance and innovative spirit. As part of the global luxury conglomerate, Chanel offers unparalleled opportunities for professional growth and development. The brand is committed to fostering an inclusive and dynamic workplace, where creativity and excellence are at the forefront of its operations.

1. Deploy and sustain regional Top Clients engagement initiatives in alignment with Global Top Client strategy.
2. Collaborate with engagement and events managers to design and develop top client strategies.
3. Enhance top client engagement using dedicated tools such as the top client tracker.
4. Act as the primary contact for regional markets, providing analysis, insights, and enriching a portfolio of initiatives.
5. Identify new local engagement opportunities centered around Art & Culture.
6. Oversee the regional gifting strategy, from budget definition to stock management.
7. Contribute to the creation of information sharing tools to harmonize hospitality best practices.
8. Coordinate engagement initiatives with Haute Joaillerie and Haute Couture divisions.
9. Liaise with markets to understand objectives and requirements for top client engagement.
10. Implement local experience initiatives and contribute to client experience journey design.
11. Ensure ultimate client experiences at every touchpoint through stakeholder collaboration.
12. Maintain continuous communication and improve top client knowledge through analysis and feedback.

1. Master’s degree in Business or relevant fields.
2. Minimum of 5 years of experience in client experience or project management within the fashion industry.
3. Proven international experience.
4. Strong understanding of luxury brand landscape and clienteling principles.
5. Proficiency in project management tools and office software (Excel, PowerPoint, etc.).
6. Fluency in French and English; Spanish or Portuguese is advantageous.

1. Positive, proactive, and open-minded attitude.
2. Exceptional communication and interpersonal skills with high discretion.
3. Ability to manage multiple projects simultaneously with rigor and efficiency.
4. Collaborative spirit in a multicultural environment.
5. Detail-oriented with excellent organizational capabilities.

A minimum of 5 years in client experience or project management within the fashion industry, with proven international exposure.

Master’s degree in Business or relevant fields.

Chanel offers a competitive benefits package, including opportunities for professional growth and development in a dynamic and fast-paced environment.

Chanel is dedicated to cultivating a workplace culture that emphasizes creativity, collaboration, and excellence. The company values diversity and inclusivity, encouraging employees to bring their unique perspectives to the table.