Chanel Strategic Projects & Insights Director

Geneva • Switzerland

Monday, November 10, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative spirit. As part of a global conglomerate, Chanel's Global Travel Retail department is a strategic business unit committed to reinforcing the brand's leadership in the dynamic travel retail sector. The department focuses on sustainable growth while safeguarding the brand's equity through innovation and strategic collaborations.

1. Steer and enhance the long-term Travel Retail strategy and roadmap in alignment with Chanel's global vision.
2. Drive the TR 2035 vision internally and collaborate with Regions and Divisions to develop and implement the plan.
3. Lead high-impact cross-divisional strategic projects with defined KPIs to ensure progress and alignment.
4. Act as a strategic advisor to Travel Retail Divisions and regional teams, embedding expertise and driving alignment.
5. Represent Chanel at major industry forums and conferences to foster partnerships and growth opportunities.
6. Cultivate relationships with airports, operators, media agencies, and industry stakeholders to reinforce Chanel's leadership.
7. Oversee major TFWA events to elevate Chanel's visibility and influence in the industry.
8. Serve as the internal reference point for TR industry and traveler insights across Regions and Divisions.
9. Coordinate with PR/Communication teams on the media strategy across markets in Travel Retail.
10. Build a robust intelligence roadmap with the Global Insight & Foresight Team and external partners.
11. Analyze competitive dynamics, retail evolution, traffic forecasts, and business performance to anticipate trends.
12. Share actionable insights across the Travel Retail network to guide decision-making.
13. Lead and inspire a direct team while coordinating a broader network of cross-functional Travel Retail executives.
14. Promote collective success within the Travel Retail community by sharing best practices and organizing regular meetings.

1. Proven ability to design and execute long-term strategies in Travel Retail.
2. Strong commercial acumen with experience in global partnerships.
3. Analytical mindset with deep expertise in consumer insights, intelligence, and market dynamics.
4. Inspirational leadership with a passion for talent development and cross-functional collaboration.
5. Strong influencing and communication skills with experience engaging C-level stakeholders.

1. Strategic thinking and business acumen.
2. Analytical and insights-driven approach.
3. Excellent communication and influencing skills.
4. Leadership and team management.
5. Cross-functional collaboration.

Extensive experience in strategic roles within Travel Retail, with a focus on long-term strategy development and execution.

Bachelor's degree in Business, Marketing, or a related field. Advanced degree preferred.

Chanel offers a supportive environment that values individuality and encourages personal growth. Employees have the opportunity to contribute to shaping the future of Travel Retail while gaining exposure to all divisions and regions of the House.

Chanel fosters an inclusive culture that nurtures personal growth and contributes to collective progress. The company values diversity, complementarity, and the effectiveness of its teams, creating a safe environment where employees can bring their full selves to work.