Chanel Strategic and Sensitive Tools Innovation and Monitoring Specialist

Paris • France

Friday, April 18, 2025

Chanel, a privately-owned global leader in luxury product creation, development, manufacturing, and distribution, was founded by Gabrielle Chanel in the early 20th century. The brand offers a wide range of high-end creations, including Ready-to-Wear, leather goods, accessories, eyewear, perfumes, cosmetics, skincare, jewelry, and watches. Renowned for its Haute Couture collections showcased biannually in Paris, Chanel has acquired numerous specialized suppliers under the "Métiers d’Art" label. Committed to ultimate luxury, Chanel emphasizes exceptional craftsmanship and places Creation at the core of its values. The brand promotes culture, art, creativity, and expertise worldwide, investing significantly in human resources, research and development, sustainable transformation, and innovation. As of the end of 2023, Chanel employed over 36,500 individuals globally.

1. Conduct daily monitoring of sectoral, competitive, and reputational information on institutional, strategic, and sensitive topics related to the luxury sector.
2. Develop innovative tools to enhance monitoring processes and customer care management platforms for sensitive issues.
3. Perform international media monitoring, both online and offline, covering generalist, specialized press, and social media in the luxury sector, particularly in Fashion, Fragrances and Cosmetics, and Watches and Jewelry.
4. Draft bi-daily summaries in English of significant daily information.
5. Manage and coordinate external monitoring tools and providers, ensuring the quality and relevance of collected information.
6. Continuously improve monitoring processes by integrating technological innovations, especially AI-based solutions, to anticipate strategic, reputational, and competitive challenges.
7. Enhance customer care tools globally by integrating technological innovations, particularly AI solutions, to streamline current systems.

1. Proven experience in strategic, competitive, and reputational monitoring.
2. Expertise in project management and coordination of external providers.
3. Strong project management skills with a keen interest in AI and new technologies, capable of leading projects from start to finish using appropriate internal and external resources.
4. Excellent command of monitoring tools and data analysis software.
5. Ideally, good knowledge of the luxury sector and its specific challenges.
6. Proficiency in written and spoken English.

1. Analytical mindset with the ability to synthesize complex information.
2. Proactivity and ability to anticipate strategic needs and challenges.
3. Teamwork skills and ability to coordinate multiple stakeholders.
4. Sense of confidentiality and professional rigor.
5. Curiosity and open-mindedness.
6. Discretion and humility.
7. Team spirit and relational intelligence.
8. Influencing capability.

Confirmed experience in strategic, competitive, and reputational monitoring is required.

The position offers the opportunity to work with a leading luxury brand, engaging in innovative projects and collaborating with a global team.

Chanel fosters a culture of creativity, innovation, and excellence, valuing craftsmanship and the promotion of art and culture. The workplace encourages collaboration, professional growth, and the pursuit of sustainable transformation.