Chanel Solution Delivery Manager

Paris • France

Monday, May 12, 2025

CHANEL, a renowned name in the luxury fashion industry, was founded by Gabrielle Chanel in the early 20th century. The brand offers an extensive range of high-end creations, including Haute Couture, Ready-to-Wear, leather goods, accessories, eyewear, fragrances, cosmetics, skincare, jewelry, and watches. As part of its commitment to ultimate luxury, CHANEL has acquired numerous specialized suppliers and craftspeople, many of whom are based at the 19M hub between Paris and Aubervilliers. CHANEL is dedicated to exceptional craftsmanship and places creativity at the heart of its core values.

1. Ensure the operation, evolution, and quality of service of the applications within the domain of responsibility.
2. Act as the interface for business users of the relevant applications on behalf of the IT department.
3. Develop expertise in and master the technologies and processes associated with the applications, including internal development and market solutions such as PowerPlatforms.
4. Provide Level 2 support and escalate to Level 3 for relevant applications.
5. Conduct advanced technical support and root cause analysis of incidents.
6. Manage relationships with development teams, vendors, and other support teams for bug fixes and continuous improvement.
7. Implement and monitor SLAs and performance KPIs.
8. Coordinate updates and patches to minimize user impact.
9. Gather and analyze business needs for minor application enhancements.
10. Coordinate the implementation of minor enhancements with development teams.
11. Conduct testing and validation prior to deployment.
12. Oversee technical releases and their coordination.
13. Analyze application performance and propose proactive actions for improvement.
14. Stay updated on market trends and CHANEL practices regarding applications, hosting, security, and integration.
15. Collaborate with business teams to understand needs and suggest improvements.
16. Work with development teams and vendors to ensure high service levels.
17. Facilitate follow-up committees and communicate major updates and incidents.

1. Bachelor's degree in Computer Science or equivalent (Bac +5).
2. Minimum of 2 years of experience in a similar role.
3. Experience in the luxury or retail sector is a plus.

1. Analytical and synthesis skills with the ability to manage priorities.
2. Excellent communication skills with both business and technical stakeholders.
3. Ability to manage stress and workload effectively.
4. Proficiency in Microsoft Power Platforms.
5. Knowledge of integration models and technical documentation of applications.
6. Fluency in English.

Minimum of 2 years in a similar position, with experience in the luxury or retail sector considered advantageous.

Bachelor's degree in Computer Science or equivalent (Bac +5).

CHANEL offers a dynamic environment that fosters excellence and personal growth, with opportunities for career advancement and diverse career paths. The company values diversity and is committed to fair treatment of all candidates.

CHANEL is an independent fashion house that places a strong emphasis on human-centric values. The company thrives on excellence while encouraging individual expression and growth, valuing diversity in all its forms.