Chanel Services Continuity Director

Paris • France

Wednesday, August 6, 2025

CHANEL, a beacon of luxury and sophistication, was established by Gabrielle Chanel in the early 20th century. Renowned for its haute couture, ready-to-wear collections, and an array of high-end products including accessories, fragrances, and jewelry, CHANEL epitomizes ultimate luxury and exceptional craftsmanship. The brand is committed to creativity and has acquired numerous specialized suppliers and artisans, many of whom are based at the 19M, a hub of craftsmanship between Paris and Aubervilliers.

1. Oversee Site Reliability Engineering (SRE) activities to ensure availability, performance, and resilience of critical services.
2. Define and monitor Service Level Objectives (SLOs) and Service Level Agreements (SLAs).
3. Coordinate responses to major incidents and communicate effectively with stakeholders.
4. Automate operational processes to ensure scalability and robustness of services.
5. Establish and track key performance and quality indicators, providing regular reports to senior management.
6. Supervise change management and deployment processes to ensure optimal quality control and minimize regression risks.
7. Develop and operate an advanced monitoring platform for real-time availability, performance, and alerting.
8. Provide and evolve the CI/CD DevSecOps platform, ensuring secure, automated, and integrated deployment environments.
9. Develop and maintain a Quality Assurance (QA) platform, offering advanced testing solutions and supporting software quality automation strategies.
10. Collaborate with the Software Factory to implement Software Quality Management services, promoting a culture of 'quality by design'.

1. Significant experience (8-10 years minimum) in managing critical IT services, ideally in international and complex environments such as fashion, retail, or luxury.
2. Proven experience in Site Reliability Engineering (SRE) and managing the availability, performance, and resilience of critical systems.
3. Mastery of monitoring and alerting tools (e.g., Prometheus, Grafana, ELK, Datadog) and DevSecOps practices (CI/CD, automation, integrated security, GitOps).
4. Demonstrated history in managing release cycles, progressive deployments, and large-scale QA platforms.

1. Strong leadership and management skills with experience in leading multidisciplinary teams (SRE, DevOps, QA, Release).
2. Ability to unite teams around a vision of continuous improvement and to prioritize and manage cross-functional projects.
3. Demonstrated leadership in crisis management, effective communication, and decision-making under pressure.
4. Proficiency in ITIL, Lean, Agile/Scrum methodologies to structure processes and ensure quality.
5. Expertise in integrating security and compliance requirements into CI/CD pipelines and production platforms.

A minimum of 8-10 years of experience in managing critical IT services, with a strong background in Site Reliability Engineering and DevSecOps practices.

CHANEL offers a dynamic environment that fosters excellence while promoting personal growth and development. Opportunities for career advancement and diverse career paths are available in a company that values individuality. The brand is committed to diversity and treats every application equitably.

CHANEL is dedicated to the ultimate luxury experience, placing creativity at the heart of its values. The company fosters a vibrant environment that encourages excellence and personal fulfillment, valuing the uniqueness of each team member. Diversity is celebrated, and all candidates are treated with fairness and respect.