Chanel

Service Delivery Manager

Chanel is a leading luxury fashion brand known for its timeless elegance and innovative designs. The company is committed to delivering high-quality products and exceptional service to its customers worldwide.

1. Manage incident and problem resolution with regional service desk and support teams.
2. Execute change and enhancement strategies from Regional Infrastructure & Operation Management.
3. Monitor and maintain high-performing services delivered by regional and third-party vendors.
4. Manage external service vendors to maintain local infrastructure health and provide timely onsite support.
5. Own the market’s incident, support, and escalation processes, ensuring high performance and accurate reporting.
6. Take ownership of major incidents, ensuring effective communication and post-incident review.
7. Monitor, control, and support service delivery, ensuring systems and procedures are followed.
8. Liaise with regional application teams to ensure quality solutions are delivered.
9. Act as in-country delivery manager for infrastructure delivery activities.
10. Manage regional service vendors for project delivery, including new openings and renovations.
11. Provide advisory on quotations and budgets from third-party vendors.
12. Make recommendations for Service Improvement Plans and manage service delivery budgets.
13. Provide regular status reports on service management and project delivery.
14. Respond to auditor requests and follow up on audit comments.

1. Strong service management and incident resolution skills
2. Ability to manage external vendors and maintain infrastructure health
3. Proficiency in monitoring and controlling service delivery
4. Experience in project management and execution
5. Budget management and forecasting skills
6. Effective communication and stakeholder management

Experience in service delivery management, preferably in the luxury fashion industry, with a focus on managing infrastructure and application support.

Full-time employment with a leading luxury brand.

The role is based in Taipei City, offering a dynamic and fast-paced work environment within a prestigious global fashion brand.