Chanel IT Manager - Infrastructure and Operations

Taipei City • Taiwan

Tuesday, December 24, 2024

Chanel, a renowned leader in the luxury fashion industry, is part of a global conglomerate that sets the benchmark for elegance and sophistication. As an employer, Chanel offers an environment that fosters innovation, creativity, and excellence, providing its employees with opportunities to develop and thrive within a prestigious brand.

1. Manage incident and problem resolution with regional service desk and local support teams.
2. Execute change and enhancement strategies from Regional Infrastructure & Operation Management.
3. Monitor and maintain high-performing services delivered by regional and third-party vendors.
4. Manage external service vendors to maintain local infrastructure health and provide timely onsite support.
5. Own the market’s incident, support, and escalation processes, ensuring high performance and accurate reporting.
6. Take ownership of major incidents, coordinating resolution and communication to stakeholders.
7. Monitor, control, and support service delivery, ensuring adherence to systems, methodologies, and procedures.
8. Ensure quality of service and performance provisioned to the market, factoring future demand into capacity plans.
9. Liaise with regional application teams to monitor and maintain local and regional applications.
10. Govern infrastructure delivery activities for new site establishments, renovations, and relocations.
11. Manage regional service vendors to deliver projects, including boutique openings and renovations.
12. Provide advisory on quotations and budgets from third-party vendors.
13. Make recommendations for Service Improvement Plans and ensure timely completion of actions.
14. Manage and monitor market service delivery budget and assist in regional budgetary management.
15. Provide regular status reports on Infrastructure Service Management, Application Support, and Project Delivery.
16. Respond to auditor requests for Service Delivery information and follow up on audit comments.

1. Proven experience in IT service management and infrastructure operations.
2. Strong understanding of ITIL processes and service delivery methodologies.
3. Experience in managing external vendors and service providers.
4. Ability to manage budgets and forecast financial requirements.

1. Excellent problem-solving and analytical skills.
2. Strong communication and stakeholder management skills.
3. Ability to work under pressure and manage multiple priorities.
4. Proficiency in project management and execution.

A minimum of 5 years of experience in IT service management and infrastructure operations, preferably within the luxury retail sector.

Bachelor's degree in Information Technology, Computer Science, or a related field.

Competitive benefits package including health insurance, retirement plans, and employee discounts.

Chanel is committed to cultivating a workplace culture that emphasizes creativity, collaboration, and excellence. Employees are encouraged to innovate and contribute to the brand's legacy of luxury and sophistication.