Chanel Service Delivery Manager

Singapore • Singapore

Sunday, February 9, 2025

Chanel, a paragon of luxury and elegance, is renowned for its timeless designs and innovative spirit. As part of the esteemed Chanel family, employees are immersed in a culture that values creativity, excellence, and a commitment to craftsmanship. Chanel is part of a global network of luxury brands, offering unparalleled opportunities for professional growth and development within the industry.

1. Manage incidents, problems, and end-user computing support teams, ensuring high levels of performance and accurate reporting.
2. Review change execution and outcomes, suggesting improvements to mitigate business impact.
3. Oversee major incidents, coordinating resolution efforts and conducting post-incident reviews.
4. Monitor and support service delivery, ensuring adherence to systems, methodologies, and procedures.
5. Define and generate reports on key metrics and KPIs, ensuring service quality and performance.
6. Maintain high customer satisfaction and implement service improvement plans.
7. Build and maintain relationships with internal customers and stakeholders to discuss service levels and improvement opportunities.
8. Manage IT hardware and software asset inventory.
9. Implement and manage service delivery projects led by global and regional teams.
10. Govern infrastructure delivery activities for new site establishments, renovations, and relocations.
11. Manage regional service vendors for project delivery, ensuring minimal service impact.
12. Provide advisory on quotations and budgets for infrastructure initiatives.
13. Lead remediation of security risks and coordinate data protection awareness initiatives.
14. Respond to auditor requests and follow up on audit comments.
15. Support automation requests using systems like Microsoft Power Automate/Apps.

1. Degree in Engineering, Computer Science, Information Technology, or related technical field preferred.
2. ITIL V3/4 Foundation Level certification; intermediate or Expert level preferred.
3. PMP certification is advantageous.

1. Strong IT service management and project management skills.
2. Proven multi-tasking abilities and problem-solving skills.
3. Excellent stakeholder management and communication skills.
4. Innovative design and testing skills.
5. Ability to work under pressure with confidence and flexibility.

A minimum of 8 years of hands-on experience in Service Delivery Management with production infrastructure and application support experience.

Degree in Engineering, Computer Science, Information Technology, or related technical field preferred.

Competitive compensation and benefits package.

Ongoing training and development, a supportive team environment, and opportunities to work with a world-renowned luxury brand.

Chanel fosters an inclusive culture that nurtures personal growth and collective progress. The company values the uniqueness of each individual, enhancing the diversity and effectiveness of its teams. Chanel encourages applications from diverse backgrounds, valuing the perspectives and potential each candidate brings.