Chanel Senior Retail Manager

Shanghai • China

Wednesday, November 19, 2025

Chanel, a paragon of luxury and elegance, is renowned for its timeless style and innovative spirit. As part of a global luxury conglomerate, Chanel offers unparalleled opportunities for professional growth and development within the fashion and luxury sectors. The brand is committed to fostering a dynamic and inclusive workplace that encourages creativity and excellence.

1. Partner with the Head of Retail to capitalize on business opportunities and address growth challenges, ensuring alignment with brand image and client engagement.
2. Orchestrate monthly target setting exercises with precision, collaborating with merchandising, finance, and learning and development teams to achieve top-line performance.
3. Establish measurable KPIs and robust incentive mechanisms to ensure the execution of retail strategies on the boutique floor.
4. Plan and budget for client engagement activities, representing the brand in events and client interactions to enhance brand value and client relationships.
5. Contribute to the formulation of long-term retail strategies, including market opportunities, competitive intelligence, and resource allocation.
6. Lead and empower the Head of Boutiques (HOB) community, translating retail vision into actionable priorities and building future-ready teams.
7. Support operational excellence in compliance, audits, and stock management.

1. Proven record of strong leadership with self-awareness, authenticity, and integrity.
2. Strategic thinking with business acumen and a macro understanding of market dynamics.
3. Entrepreneurial mindset with the ability to navigate complex business environments.
4. Influencing skills for effective stakeholder management beyond the retail division.

1. Proficiency in English
2. Knowledge of the retail business and the watch and jewelry competitive landscape
3. Experience in fashion or luxury fashion retail

Extensive experience in retail management, preferably within the luxury fashion sector, with a focus on watches and fine jewelry.

Chanel offers a comprehensive benefits package, including opportunities for professional development, a dynamic work environment, and the chance to work with a globally recognized luxury brand.

Chanel fosters a culture of innovation, excellence, and inclusivity. The company values creativity and collaboration, encouraging employees to push boundaries and achieve collective success. The work environment is dynamic and supportive, with a strong emphasis on personal and professional growth.