Chanel Senior Group Director, Watches and Fine Jewelry Retail

New York • USA

Friday, March 14, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its commitment to excellence and innovation. As part of a global leader in luxury goods, Chanel offers a unique work environment where individuals are encouraged to understand the brand deeply and contribute to its legacy. The company values diversity and inclusion, fostering a culture where employees can thrive and feel empowered to achieve their best.

1. Lead the development of the Watches and Fine Jewelry business and teams on the East Coast.
2. Oversee strategic account management and partnerships, excluding specialty retailers.
3. Collaborate with Fashion Leadership to enhance business penetration through Watches and Fine Jewelry expertise.
4. Partner with the Senior Manager for Specialty Retailer distribution to ensure consistency.
5. Drive scale and growth across all segments, leveraging engagement of Fashion and Watches and Fine Jewelry partners.
6. Facilitate dialogue between Heads of Boutiques and Merchandising & Planning Teams to set sales goals and KPIs.
7. Act as the voice of Watches and Fine Jewelry on the East Coast, setting strategic objectives with the Head of Sales and Distribution.
8. Collaborate with People & Organization partners on recruitment and team development.
9. Ensure seamless client experience across all touchpoints in collaboration with Fashion and Fragrance & Beauty counterparts.
10. Champion a client-centric mindset across the Watches and Fine Jewelry Boutique organization.
11. Partner with the High Business Development Team to implement strategic plans and elevate client journeys.
12. Identify local industry trends and maintain awareness of competitor activities.
13. Encourage empowerment and development of employees, fostering a culture of inclusion and continuous improvement.
14. Provide consistent vision on talent evaluation and performance management.
15. Champion diversity and inclusion initiatives in partnership with HR.
16. Align and reinforce policies and best practices for Watches and Fine Jewelry Boutiques.
17. Support boutique openings, renovations, and maintenance follow-ups.
18. Ensure compliance with internal and external regulations.
19. Identify educational needs and map out annual education plans.
20. Support events and key brand moments with regular boutique presence.
21. Manage relationships with corporate executives for department stores.

1. Minimum of 12 years of leadership experience in a multi-boutique or store environment and/or account development.
2. Bachelor’s degree or equivalent experience preferred.

1. Strong leadership and team development skills.
2. Excellent client service mindset.
3. Ability to collaborate and build partnerships across divisions.
4. Proficiency in MS Office applications – Word, Excel, and PowerPoint.
5. Aptitude for strategic planning and execution.

Minimum of 12 years of leadership experience in a multi-boutique or store environment and/or account development, ideally with expertise in the East Coast region.

Bachelor’s degree or equivalent experience preferred.

The anticipated base salary range for this position is $175,000 - $225,000. Additional compensation, benefits, and perks are included.

Chanel offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts. The company also supports employee development through various training programs and initiatives.

Chanel fosters a culture of inclusion, respect, and continuous improvement. The company values diversity and encourages employees to contribute to and learn from their communities. Chanel is committed to sustainability and cultural engagement, supporting various initiatives and programs globally.