Chanel Senior Group Director of eRetail

New York • USA

Thursday, March 13, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its commitment to fostering an inclusive culture that promotes personal growth and collective progress. As part of a global conglomerate, Chanel offers employees the opportunity to contribute to a brand that values diversity, innovation, and excellence. The company is dedicated to creating a work environment where individuals can thrive and contribute to the brand's legacy of luxury and sophistication.

1. Shape and drive the eRetail strategy to enhance conversion and sales while nurturing key internal and external relationships.
2. Ensure efficient collaboration across Global, Marketing, Creative, Tech, and other cross-functional teams to meet eRetail sales and experiential objectives.
3. Lead a team to execute the divisional strategy and oversee day-to-day eRetail operations, focusing on key performance drivers.
4. Develop a comprehensive vision, structure, and roadmap for the team, emphasizing channel-specific opportunities and objectives.
5. Partner to develop unique marketing and sales programs, measuring effectiveness and sharing insights for future optimization.
6. Establish monthly insights reports to provide market, competitor, account, brand, and placement insights.
7. Ensure the effectiveness of brand content across MBR accounts, focusing on display navigation, merchandising, and search functionality.
8. Identify seasonal and long-term growth opportunities based on competitive landscape analysis and consumer behavior insights.
9. Collaborate with Chanel.com to identify synergies and maximize total E-Business potential.
10. Partner with Global eRetail teams to align on global parameters while optimizing regional and commercial needs.
11. Lead the development and execution of eRetail Media investments, exploring new opportunities and measuring performance.
12. Build strong working relationships with Retailer Media Networks and the CHANEL Media team.
13. Optimize site monitoring and auditing in line with Global Guidelines, protecting brand image while unlocking performance opportunities.
14. Manage the eRetail Budget, providing strategic recommendations and insights for future investment approaches.
15. Act as a liaison for CHANEL Legal, Business Transformation, Account Development, and Senior Leadership for digital POS in the US.
16. Research and engage with Vendors in the digital market to identify new resources or business levers for eRetail.

1. Minimum of 12 years of experience in Ecommerce, catalogue, and/or Digital Marketing roles, with at least seven years in senior positions.
2. Proven ability to execute regional strategies within a global brand context.
3. Demonstrated experience in people management and leadership.
4. Bachelor’s Degree required; MBA preferred.

1. Exceptional business acumen and leadership within a matrix organization.
2. Proven ability to translate brand vision into executable programs with successful oversight.
3. Strong skills in strategy and planning, budget and P&L management, sales, merchandising, and marketing.
4. Excellent communication and influencing skills, both written and verbal.
5. Project management and strong analytical and problem-solving skills.
6. Proficiency in Microsoft Office programs.
7. Self-motivation and results/performance orientation.

Minimum of 12 years in Ecommerce, catalogue, and/or Digital Marketing roles, with at least seven years in senior positions.

Bachelor’s Degree required; MBA preferred.

The anticipated base salary range is $172,600 to $190,000, with potential for bonuses and other variable pay components.

Comprehensive wellbeing resources, family and caregiving benefits, generous paid time off policies, robust healthcare offerings, life insurance, disability coverage, and commuter benefits.

Chanel is committed to fostering a diverse and inclusive workplace that respects and values the unique perspectives and experiences of its employees. The company encourages personal and professional growth, offering opportunities for career development and community engagement. Chanel supports sustainability initiatives and cultural engagement, reflecting its dedication to social responsibility and artistic legacy.