Chanel Senior Group Director, Fashion Retail

New York USA

Thursday, January 23, 2025

Chanel, a paragon of luxury and elegance, is renowned for its timeless style and commitment to excellence. As part of the esteemed Chanel family, employees are immersed in a culture that values individuality, fosters inclusivity, and encourages personal and professional growth. Chanel is a private company that prioritizes creating an environment where individuals can thrive, contributing to the brand's storied legacy and future innovations.

1. Serve as the regional voice, providing strategic recommendations to support retail business objectives and drive client and commercial KPIs.
2. Foster a client-centric and service-focused mindset across all boutique levels.
3. Collaborate with divisions such as Watches and Fine Jewelry and Fragrance and Beaute to ensure a seamless client experience.
4. Motivate boutique leaders to operationalize Chanel's strategic priorities.
5. Monitor industry trends and competitor activities to maintain market awareness.
6. Promote employee empowerment and development, fostering a culture of continuous improvement.
7. Ensure consistent talent evaluation and performance management aligned with Chanel's brand values.
8. Champion diversity and inclusion initiatives in collaboration with HR and D&I leadership.
9. Support operational efficiency and strengthen cross-functional boutique partnerships.
10. Ensure compliance with internal and external regulations, including loss prevention and employment laws.

1. Minimum of 7 years of experience in a multi-boutique or store environment.
2. Bachelor’s degree or equivalent experience preferred.
3. Ability to travel frequently, up to 60%, including international travel.

1. Strong verbal and written communication skills.
2. Excellent relationship-building and influencing abilities.
3. Analytical skills to identify business trends and provide strategic recommendations.
4. Critical thinking and independent judgment capabilities.
5. Proficiency in MS Office applications, including Word, Excel, and PowerPoint.

A minimum of seven years in a multi-boutique or store environment, with a focus on leadership and client service excellence.

Bachelor’s degree or equivalent experience preferred.

The anticipated base salary range is $172,000 - $260,000, with potential for bonuses and other variable pay components.

Comprehensive benefits include flexible work options, wellbeing resources, family and caregiving support, generous paid time off, 401K, robust healthcare offerings, and more.

Chanel's workplace culture is deeply rooted in respect, empathy, and dignity, fostering an environment where diversity and inclusion are paramount. Employees are encouraged to engage with their communities and contribute to sustainability efforts, all while being supported in their personal and professional development through various programs and initiatives.