Chanel Senior Group Director, Fashion Retail

New York • USA

Thursday, March 27, 2025

Chanel, a paragon of luxury fashion, is renowned for its timeless elegance and innovative spirit. As part of the global luxury conglomerate, Chanel offers a dynamic work environment that fosters creativity, inclusivity, and personal growth. The brand is committed to nurturing talent and encouraging a culture of diversity and excellence across its global operations.

1. Act as the regional voice, providing strategic recommendations to support retail business objectives and drive client and commercial KPIs.
2. Champion a client-centric mindset across all boutique levels, ensuring exceptional service delivery.
3. Collaborate with Watches and Fine Jewelry, and Fragrance and Beaute divisions to ensure a seamless client experience.
4. Galvanize boutique leaders around Chanel's vision, empowering them to operationalize strategic priorities.
5. Identify industry trends and maintain awareness of competitor activities.
6. Foster individual empowerment and development, promoting a culture of continuous improvement.
7. Ensure consistent talent evaluation and performance management aligned with Chanel's brand values.
8. Champion diversity and inclusion initiatives in collaboration with HR and D&I leadership.
9. Promote operational efficiency and strengthen partnerships across boutique functions.
10. Ensure compliance with internal and external regulations, including loss prevention and employment laws.

1. Minimum of 12 years of experience in a multi-boutique or store environment.
2. Bachelor’s degree or equivalent experience preferred.

1. Strong communication and relationship-building skills.
2. Ability to influence and assess situations objectively.
3. Analytical skills to identify business trends and provide strategic recommendations.
4. Discretion and independent judgment.
5. Critical thinking capability.
6. Proficiency in MS Office applications.

A minimum of 12 years in a multi-boutique or store environment is required, demonstrating a strong track record in leadership and client service excellence.

Bachelor’s degree or equivalent experience preferred.

The anticipated base salary range is $172,600 - $220,000, with potential for bonuses and other variable pay components.

Chanel offers flexible work options, comprehensive wellbeing resources, family and caregiving benefits, generous paid time off, robust healthcare offerings, life insurance, and retirement plans.

Chanel is dedicated to fostering a workplace culture that values diversity, inclusion, and personal growth. The company encourages employees to engage with their communities through volunteerism and supports cultural engagement through initiatives like the Chanel Culture Fund. Sustainability and career development are also integral to Chanel's ethos, with dedicated programs to support these areas.