Chanel Senior Digital and Client Engagement Executive

Singapore • Singapore

Friday, September 26, 2025

Chanel, a prestigious name in the luxury fashion and beauty industry, is renowned for its timeless elegance and innovative spirit. As part of the Fragrance and Beauty Division, Chanel offers a dynamic environment where creativity and excellence are at the forefront. The company is committed to fostering an inclusive culture that nurtures personal growth and collective progress, valuing the unique perspectives and experiences of its employees.

1. Strategize the client journey plan across multiple touchpoints using Salesforce Marketing Cloud.
2. Plan and execute CRM strategies to achieve client KPIs, including recruitment, retention, and repeat business.
3. Track and optimize campaign KPIs to enhance current client journeys.
4. Elevate client journeys with a global clientele perspective.
5. Support IPC markets in enhancing CRM competencies and guide them in the rollout of CRM automated journeys and roadmaps.
6. Lead the day-to-day operations of e-business, focusing on makeup and skincare campaigns.
7. Drive new CRM initiatives from a campaign perspective as the data steward of the Fragrance and Beauty Division.
8. Ensure operational excellence in the representation of CHANEL.COM.

1. Minimum of 5 years’ experience in a similar role with strong retail understanding and exposure, preferably in agency or luxury retail/beauty category.
2. Proven track record in CRM and/or retail/trade marketing function.

1. Strong project management skills.
2. High level of detail-orientedness.
3. Comfortable with numbers and data analysis.
4. Proficiency in Power BI and Salesforce Marketing is advantageous.
5. Strong communication skills and collaborative approach.
6. Ability to navigate complex environments and deliver high standards of work under time pressure.

Minimum of 5 years in a similar role, with a focus on CRM and retail/trade marketing, preferably within the luxury retail or beauty sector.

Chanel offers a dynamic and inclusive work environment that encourages personal growth and values diversity, complementarity, and effectiveness within its teams.

Chanel is dedicated to creating an inclusive culture that nurtures personal growth and contributes to collective progress. The company values the uniqueness of each individual, enhancing the diversity and effectiveness of its teams.