Chanel Senior Consumer Research Scientist

Shanghai • China

Wednesday, January 21, 2026

Chanel, a beacon of luxury and elegance, is renowned for its timeless fashion, exquisite fragrances, and high-end beauty products. As part of the global luxury conglomerate, Chanel offers a dynamic and innovative work environment where creativity and excellence are at the forefront. Employees are encouraged to push boundaries and contribute to the brand's legacy of sophistication and style.

1. Conduct comprehensive consumer research to support global innovation and product renovation.
2. Design and execute both quantitative and qualitative consumer tests, including moderating focus groups and in-depth interviews.
3. Supervise research fieldwork, analyze data, and develop detailed research reports.
4. Collaborate closely with research agencies from project briefing to completion, ensuring timely and quality delivery.
5. Work with the global RBP team on worldwide projects, incorporating China-specific insights.
6. Maintain and optimize the internal consumer panel for actionable insights through quarterly studies.
7. Build and manage an internal database of consumer tests and establish testing norms.
8. Explore and implement new research methodologies, such as AI and cognitive evaluation, to enhance research capabilities.
9. Monitor local beauty market trends and product competition to generate insights and address knowledge gaps.
10. Initiate evaluations on new market launches and consumer trends to keep Chanel abreast of emerging trends.

1. Bachelor’s degree or higher in psychology, sociology, anthropology, statistics, or related fields.
2. At least 6 years of experience in consumer research, with a minimum of 4 years in cosmetics or FMCG R&D.
3. Proven experience in leading qualitative and quantitative studies.

1. Strong project management skills with the ability to manage multiple concurrent projects.
2. Proficiency in statistical software such as SPSS and XL-stat.
3. Excellent data interpretation and insight exploration skills.
4. Advanced skills in Excel and PowerPoint.
5. Fluent in English; proficiency in French is advantageous.
6. Excellent report writing skills.
7. Learning agility with new methods and applications.
8. Strong organizational and interpersonal skills.

A minimum of 6 years in consumer research, with at least 4 years in cosmetics or FMCG R&D.

Bachelor’s degree or higher in psychology, sociology, anthropology, statistics, or related fields.

Chanel offers a comprehensive benefits package, including health and wellness programs, professional development opportunities, and a supportive work environment that fosters creativity and growth.

Chanel's workplace culture is one of innovation, collaboration, and excellence. Employees are part of a prestigious brand that values creativity, diversity, and the pursuit of excellence. The company fosters an environment where team members are encouraged to contribute their unique perspectives and skills.