Chanel Senior Client Experience Manager

Seoul • South Korea

Wednesday, April 2, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its commitment to fostering an environment where employees can thrive and express their individuality. As a privately-owned entity, Chanel places a strong emphasis on creating a workplace that values humanity and uniqueness, inspired by the pioneering spirit of its founder, Gabrielle Chanel. The company is dedicated to nurturing a purposeful and human-driven culture, encouraging inclusion, and investing in collaborative and well-being-focused workspaces. Chanel Korea is currently advancing towards a client-centric model, aiming to revolutionize the client experience through an innovative omni-channel ecosystem.

1. Develop and implement omni-channel client journeys and action plans.
2. Coordinate 360-degree marketing and customer experience strategies across multiple platforms.
3. Design and enhance service and client experiences at all touchpoints.
4. Strategize and connect client experiences for membership programs and applications.
5. Support product launch campaigns with strategic CX action plans.
6. Initiate unique client experience journeys for new programs, services, and events.
7. Provide analysis and reporting on client KPIs to inform future strategies.
8. Manage CRM campaign calendars and communication plans.
9. Collaborate with global and regional teams to align initiatives and support.
10. Participate in digital and CRM project development and execution.

1. Minimum 8 years of experience in CRM, membership, app, or digital marketing, preferably in the luxury sector.
2. Proficiency in Salesforce Marketing Cloud or similar platforms.
3. Strong background in data analysis and CRM software.
4. Experience in executing customer-focused change initiatives.
5. Proven ability to translate customer insights into effective campaigns.

1. Advanced knowledge of marketing, CRM, and CX strategies.
2. Strong data analysis and documentation skills.
3. Client-centric mindset with a focus on market trends.
4. Excellent English and Korean communication skills.
5. Proactive, organized, and agile with strong time management skills.

8 to 14 years of experience in a customer-related business environment or consulting firm, with a focus on CRM and digital marketing.

Bachelor's degree required.

Chanel offers a dynamic work environment that encourages personal and professional growth, along with opportunities to participate in global and regional projects.

Chanel's culture is deeply rooted in its commitment to fostering a supportive and inclusive environment where employees are encouraged to bring their full selves to work. The company values collaboration, innovation, and the continuous pursuit of excellence, inspired by the legacy of its founder.