Chanel Sales and Operations Manager - Fine Jewelry and Watches

Paris France

Monday, January 27, 2025

Chanel, a paragon of luxury and elegance, is renowned for its timeless creations in haute couture, fine jewelry, and watches. As part of the illustrious Chanel brand, employees are immersed in a culture that values creativity, innovation, and the highest standards of craftsmanship. Chanel is committed to fostering a diverse and inclusive workplace, where each individual's unique qualities contribute to the richness of the team.

1. Lead and manage a team to ensure alignment with the brand's strategic objectives and boutique goals.
2. Oversee recruitment, onboarding, and performance evaluation of team members.
3. Train and mentor staff to achieve high levels of product expertise and customer service excellence.
4. Drive sales performance and ensure achievement of sales targets and KPIs.
5. Maintain the highest standards of customer experience and service.
6. Manage client relationships, particularly with VIP clients, and handle complex service issues.
7. Ensure compliance with visual merchandising standards and manage inventory and budget effectively.
8. Represent the brand and boutique at client events and internal projects.
9. Implement and uphold brand procedures and policies, including cash and stock management.

1. Proven experience in sales management within the luxury retail sector, particularly in fine jewelry and watches.
2. Strong leadership and team management skills.
3. Excellent interpersonal and communication abilities.
4. Proactive, organized, and adaptable to a dynamic environment.
5. Fluent in English; proficiency in additional languages is an asset.

1. Leadership and team management
2. Sales strategy and performance analysis
3. Customer relationship management
4. Training and development
5. Inventory and budget management

Significant experience in a managerial role within luxury retail, with a focus on fine jewelry and watches.

Bachelor's degree in Business, Marketing, or a related field is preferred.

Chanel offers a comprehensive benefits package, including health insurance, retirement plans, and exclusive employee discounts.

Chanel's workplace culture is one of elegance, innovation, and inclusivity. The brand champions diversity and encourages each employee to bring their unique perspective to the table, fostering a collaborative and dynamic environment.