Chanel Sales and Operations Assistant Intern

Chanel, a prestigious name in the luxury fashion industry, operates through three main divisions: Fashion, Fragrance & Beauty, and Watches & Fine Jewelry. With a presence in over 110 countries, Chanel offers a dynamic and decentralized environment that fosters personal and professional growth. As part of the global luxury conglomerate, Chanel is renowned for its commitment to excellence and innovation.

1. Welcome clients and guide them through the boutique experience.
2. Deliver a personalized, warm, and exceptional customer service experience.
3. Manage after-sales services.
4. Maintain the boutique's presentation and organization.
5. Support sales associates during client presentations.
6. Contribute to team spirit and boutique performance with elegance and enthusiasm.
7. Assist in digital salon presentations.
8. Support the Customer Service Manager in daily administrative tasks.
9. Manage the flow of repair items, including shipping, receiving, and closing requests.
10. Handle estimates and communicate timelines to clients.
11. Coordinate with workshops on case follow-ups.
12. Support sales team and manager on the floor, including quality control of service items before client delivery.
13. Provide excellent service to both local and international clients during item drop-offs and pick-ups.
14. Assist with remote orders and online appointments.
15. Transform dissatisfied clients into loyal customers through exceptional interpersonal skills.
16. Assist the Operations Manager in tracking boutique performance indicators.
17. Conduct sales and performance analyses.
18. Prepare and present team briefings.

1. Interest in watches and/or fine jewelry and retail experience.
2. Strong analytical skills and passion for craftsmanship, technique, and style in Chanel's Watches and Fine Jewelry division.
3. Dynamic and meticulous work ethic.
4. Ability to work independently and collaboratively.
5. Excellent presentation and communication skills.
6. Fluent in English.
7. Proficient in Microsoft Excel.

1. Customer service excellence
2. Analytical thinking
3. Interpersonal communication
4. Team collaboration
5. Autonomous work capability
6. Proficiency in Microsoft Excel
7. Fluency in English

No specific experience required, but an interest in luxury retail, particularly in watches and fine jewelry, is essential.

Interns will receive a comprehensive onboarding program, including training on Chanel's history and products. They will gain retail knowledge and enhance communication skills while interacting with various European departments. Participation in events will allow interns to join a Young Talent Community and build a professional network.

Chanel values diversity and is committed to treating all applications fairly. The company fosters an inclusive environment where the uniqueness of each individual contributes to the richness of the team. Chanel encourages a culture of elegance, enthusiasm, and open-mindedness.