Chanel Sales and Operations Intern

Paris • France

Wednesday, January 15, 2025

Chanel, a prestigious name in the luxury fashion industry, operates through three main divisions: Fashion, Fragrance & Beauty, and Watches & Fine Jewelry. As part of a multinational and decentralized organization, Chanel offers a wealth of opportunities for personal and professional growth. With a presence in over 110 countries, the brand continues to embody elegance and innovation. Chanel's Watches & Fine Jewelry division, renowned for its exquisite craftsmanship, invites aspiring professionals to join its esteemed boutique at Place Vendôme.

1. Welcome clients and guide them through the boutique experience.
2. Deliver an exceptional, personalized service to each client.
3. Ensure after-sales service excellence.
4. Maintain the boutique's presentation and organization.
5. Assist sales associates during client presentations.
6. Support team spirit and boutique performance with elegance and enthusiasm.
7. Aid in digital salon presentations.
8. Assist the Customer Service Manager with daily tasks, including administrative duties and managing repair logistics.
9. Handle quotations and communicate timelines to clients.
10. Coordinate with workshops on case follow-ups.
11. Support the sales team on the floor, ensuring quality control of serviced items before client handover.
12. Provide exemplary service to local and international clients during item drop-offs and pick-ups.
13. Assist sales associates with remote orders and online appointments.
14. Transform dissatisfied clients into loyal patrons through superior relational skills.
15. Support the Operations Manager in monitoring boutique performance indicators, including sales analysis and results tracking.
16. Prepare and present team briefings.

1. Interest in watches and/or jewelry and retail experience.
2. Strong analytical skills and passion for craftsmanship and style.
3. Dynamic and meticulous work ethic.
4. Ability to work independently and collaboratively.
5. Excellent presentation and communication skills.
6. Fluent in English and proficient in Excel.

1. Client service excellence
2. Analytical proficiency
3. Communication and interpersonal skills
4. Team collaboration
5. Autonomous work capability
6. Fluency in English
7. Excel proficiency

No prior experience required, but a keen interest in luxury retail and client services is essential.

Interns will receive a comprehensive onboarding program, including training on Chanel's history and products. They will deepen their retail knowledge and enhance communication skills while interacting with various European departments. Participation in events will integrate interns into a Young Talent Community, fostering professional networking.

Chanel values diversity and is committed to treating all applications equitably. The company fosters a culture of elegance, innovation, and inclusivity, encouraging personal expression and professional development within its teams.