Chanel Sales Advisor

Chanel is an independent global luxury house renowned for haute couture, ready-to-wear, leather goods, accessories, and fragrances. The brand is respected for its craft heritage, exacting quality standards and discreet, client-focused retail experience. As an employer, Chanel typically emphasizes professional excellence, product education and long-term client relationships.

1. Deliver exceptional, personalised service to a discerning luxury clientele and develop long-term client relationships through active clienteling.
2. Achieve individual and boutique sales targets and contribute to store KPIs through proactive prospecting and tailored consultations.
3. Demonstrate authoritative product knowledge across collections and advise clients on styling, fit and product care.
4. Operate the point-of-sale system, process transactions accurately and ensure compliance with cash handling and security procedures.
5. Maintain visual merchandising standards and boutique presentation to reflect brand identity and seasonal directives.
6. Support inventory management: receive, organise and reconcile stock; participate in stocktakes and replenishment.
7. Contribute to boutique events, client appointments and after-sales service, ensuring follow-up and client satisfaction.
8. Collaborate with the boutique team to uphold Chanel’s service protocols, confidentiality and luxury retail standards.

1. Proven experience in luxury retail or high-end boutique sales; demonstrable clienteling and sales track record.
2. Excellent interpersonal skills, polished presentation and the ability to engage sophisticated clients with discretion.
3. Strong commercial sense with the ability to meet targets and convert high-value enquiries.
4. Familiarity with POS systems, cash handling and basic inventory procedures.
5. Flexibility for retail hours, including weekends and evenings; availability for the duration of a fixed-term contract (CDD).

1. Clienteling
2. Luxury retail sales
3. Visual merchandising
4. Point-of-sale (POS) systems
5. Inventory management
6. Cash handling
7. Client appointment management
8. Fluent customer-facing communication

Typically 1–3 years of direct experience in luxury or premium retail environments, with a proven record of exceeding individual sales targets and managing high-value client relationships.

Secondary education; vocational training or certification in retail, fashion or luxury services preferred but not mandatory.

Chanel fosters a refined, service-oriented workplace that prioritises artisanal quality, discretion and client loyalty. The brand invests in product education and professional development to maintain the high standards expected in its boutiques.