Chanel Sales Administration Specialist

Chanel is a privately held, global luxury maison renowned for haute couture, ready-to-wear, accessories and beauty. As an employer, the brand is characterised by a commitment to artisanal quality, creative leadership and discreet professionalism, offering roles that bridge heritage craftsmanship with sophisticated commercial operations across international markets.

1. Manage end-to-end sales administration activities including order entry, order verification, amendments and confirmations for wholesale and retail channels.
2. Coordinate invoicing, credit notes and billing reconciliation in partnership with finance to ensure timely and accurate billing cycles.
3. Serve as a central liaison between sales teams, retail boutiques, logistics and warehouse to resolve order exceptions, delivery issues and stock enquiries.
4. Maintain and update CRM and ERP systems with customer, order and shipment data to guarantee data integrity and auditability.
5. Produce and distribute regular operational reports (order status, backorders, invoicing) to commercial stakeholders and support month-end close tasks.
6. Respond to customer and internal queries with professionalism, escalating complex issues to management and cross-functional teams as required.
7. Support ad-hoc commercial projects and process-improvement initiatives to streamline order-to-cash workflows during the temporary assignment.

1. Proven aptitude for accurate, deadline-driven administrative work with strong numerical literacy.
2. Excellent written and verbal communication skills; discretion and professionalism when handling confidential commercial information.
3. Organised, methodical approach with the ability to prioritise competing requests and manage multiple stakeholders.
4. Flexibility and adaptability to operate effectively in a fast-paced luxury retail environment.
5. Fluency in Italian is strongly preferred; professional working proficiency in English is advantageous.

1. SAP
2. Microsoft Excel (advanced)
3. Salesforce or equivalent CRM
4. ERP/order management systems
5. Microsoft Office (Word, Outlook)

Typically 2–4 years in sales administration, order management or commercial operations, preferably within luxury retail, fashion or premium consumer goods; demonstrable experience liaising with finance and logistics teams.

Bachelor's degree in Business, Commerce, Supply Chain or equivalent vocational qualification; comparable professional experience accepted.

Chanel combines a strong culture of craftsmanship and creativity with rigorous commercial standards. The workplace values discretion, excellence and collaboration, offering exposure to cross-functional teams within a globally recognised luxury environment.