Chanel Retail Operations & Aftersales Intern

Geneva Switzerland

Monday, January 20, 2025

Chanel, a beacon of luxury and elegance, is renowned for its timeless style and innovative spirit. As part of the illustrious Chanel brand, the Mode Swiss Markets division embodies the essence of retail for the brand's original activity, fashion. With a highly selective distribution network spanning Switzerland, Latin America, and India, Chanel showcases each collection with an unwavering commitment to detail and perfection, creating magical encounters with its clientele.

1. Assist the Director of Merchandising and Retail Operations in steering activities and reporting.
2. Contribute to the structuring, harmonization, and enhancement of Quality and Aftersales processes across Swiss Market boutiques.
3. Formalize Aftersales processes to establish a reference base for all regional Aftersales ambassadors.
4. Share training materials on these processes with the entire Aftersales community.
5. Centralize and manage Quality and Aftersales requests for Swiss Markets' Fashion boutiques.
6. Handle complex cases and quality expertise needs.
7. Manage and track quality alerts.
8. Participate in the animation of Quality and Aftersales communities using available community tools.
9. Disseminate and consolidate communications with the community, including quality alerts and process evolutions.
10. Support the Director in deploying and monitoring Aftersales projects, alterations, and tools for operational efficiency in boutiques.
11. Gather feedback from boutiques to propose improvement areas.
12. Participate in the development and deployment of action plans and new tools.
13. Ensure implementation and follow-up.
14. Analyze and interpret performance indicators related to Aftersales, alterations, and operational efficiency tools in boutiques.
15. Develop performance reports for Aftersales and alterations, and tools related to operational efficiency.
16. Produce these reports regularly and analyze key indicators.
17. Communicate findings to varied audiences and contribute to action plan implementation.

1. Currently pursuing a Master's degree from a Business or Engineering School.
2. First experience in Retail, Marketing, Merchandising, and/or Finance.

1. Proficiency in English and Microsoft Office Suite (Excel, PowerPoint).
2. Recognized for rigor, autonomy, numerical aptitude, adaptability, and analytical skills.
3. Familiarity with Power BI is an advantage.

First experience in Retail, Marketing, Merchandising, and/or Finance is required.

Master's degree in progress from a Business or Engineering School.

Internship agreement required. Position available from July 2025 for 6 months, based in Geneva.

Chanel fosters a culture of excellence and innovation, where the passion for luxury, fashion, and retail is palpable. The company thrives on challenges and is dedicated to delivering an unparalleled client experience, reflecting the brand's high standards and commitment to excellence.