Chanel Retail Operations & Aftersales Assistant

Chanel, a paragon of luxury and elegance, is renowned for its timeless style and innovative spirit. As part of the esteemed Chanel brand, the Fashion Division for Swiss Markets embodies the quintessential retail ethos of the company, reflecting the cherished values of Gabrielle Chanel. Operating within a highly selective distribution network across Switzerland, Latin America, and India, Chanel showcases its collections with an unwavering commitment to detail and perfection, creating magical experiences for its clientele.

1. Assist the Director of Merchandising and Retail Operations in overseeing activities and reporting.
2. Contribute to the structuring, harmonization, and improvement of Quality and Aftersales processes across Swiss Market boutiques.
3. Formalize Aftersales processes to establish a reference base for all regional Aftersales ambassadors.
4. Share training materials related to these processes with the Aftersales community.
5. Centralize and manage Quality and Aftersales requests for Swiss Market boutiques, addressing complex cases and quality expertise needs.
6. Manage and monitor quality alerts.
7. Participate in the animation of Quality and Aftersales communities using available community tools.
8. Support the Director in deploying and monitoring Aftersales projects, alterations, and tools for operational efficiency in boutiques.
9. Collect feedback from boutiques to propose improvement strategies.
10. Contribute to the development and deployment of action plans and new tools.
11. Ensure implementation and follow-up of projects.
12. Analyze and interpret performance indicators related to Aftersales, alterations, and operational efficiency tools in boutiques.
13. Develop performance reports for Aftersales and alterations, and tools related to operational efficiency.
14. Produce and analyze these reports regularly, communicating key indicators to diverse audiences and contributing to associated action plans.

1. Upcoming graduate from a Business or Engineering School (Master's level).
2. First experience in Retail, Marketing, Merchandising, and/or Finance.

1. Proficiency in English and Microsoft Office Suite (Excel, PowerPoint).
2. Recognized for rigor, autonomy, numerical aptitude, adaptability, and analytical skills.
3. Familiarity with Power BI is advantageous.

First experience in retail, marketing, merchandising, or finance is required.

Master's degree in Business or Engineering (in progress).

The position offers the opportunity to work within a prestigious luxury brand, gaining invaluable experience in retail operations and aftersales services.

Chanel fosters a culture of excellence and innovation, where employees are encouraged to embody the brand's values of freedom, femininity, and creativity. The workplace is dynamic and collaborative, with a strong emphasis on delivering exceptional client experiences.