Chanel Retail Operations & Aftersales Assistant

Geneva • Switzerland

Monday, August 11, 2025

Chanel, a paragon of luxury and elegance, is renowned for its timeless fashion and commitment to excellence. As part of the Chanel family, employees are immersed in a culture that values creativity, innovation, and the legacy of its iconic founder, Gabrielle Chanel. The Swiss Markets division, along with its operations in Latin America and India, exemplifies Chanel's dedication to maintaining a highly selective distribution network that showcases each unique collection.

1. Assist the Retail Merchandising and Operations Director and the Retail Operations Manager in activity management and reporting.
2. Contribute to the structuring, harmonization, and enhancement of Quality and Aftersales processes across Swiss Market boutiques.
3. Formalize Aftersales processes to establish a reference base for regional Aftersales ambassadors.
4. Share training materials related to these processes with the Aftersales community.
5. Centralize and manage Quality and Aftersales requests for Swiss Markets Fashion boutiques, addressing complex cases and quality expertise needs.
6. Participate in the animation of Quality and Aftersales communities through available community tools and communication consolidation.
7. Support the Regional Retail Operations team in deploying and monitoring Aftersales projects, alterations, and tools for operational efficiency in boutiques.
8. Participate in action plan development and deployment of new projects and tools, ensuring follow-up and feedback collection from boutiques.
9. Analyze and interpret performance indicators related to Aftersales, alterations, and operational efficiency tools, producing regular performance reports and communicating findings to varied audiences.

1. Currently pursuing a Master's degree from a Business or Engineering School.
2. First experience in Retail, Marketing, Merchandising, and/or Finance.

1. Proficiency in English and Microsoft Office Suite (Excel, PowerPoint).
2. Strong analytical skills and attention to detail.
3. Ability to work autonomously and adapt to changing environments.
4. Familiarity with Power BI is advantageous.

First experience in Retail, Marketing, Merchandising, and/or Finance is required.

Currently pursuing a Master's degree from a Business or Engineering School.

Opportunity to work with a prestigious luxury brand and gain valuable industry experience.

Chanel fosters a culture of creativity, innovation, and excellence, deeply rooted in the values of its founder, Gabrielle Chanel. Employees are encouraged to embody the brand's spirit of freedom, femininity, and creativity, contributing to a workplace that is both dynamic and inspiring.