Chanel Retail Manager

Seoul • South Korea

Wednesday, February 5, 2025

Chanel, a paragon of luxury and elegance, is renowned for its timeless creations and unparalleled craftsmanship. As part of a prestigious conglomerate, Chanel offers a dynamic work environment where innovation meets tradition. The brand is committed to fostering a culture of excellence and professional growth, providing employees with opportunities to thrive in the luxury fashion industry.

1. Lead retail teams to achieve excellence and market leadership.
2. Inspire and elevate counter management professionalism to be best in class.
3. Ensure exceptional service and high image standards at all points of sale.
4. Manage local counter operations to drive sales and CRM KPIs.
5. Monitor sales KPIs through retail dashboards to reach commercial targets.
6. Conduct business, client, and product reviews to optimize performance.
7. Coach Counter Managers and BAs in data literacy for proactive action.
8. Collaborate with Counter Managers to ensure alignment with data literacy initiatives.
9. Focus on core client development and monitor related KPIs.
10. Devote time to people development, focusing on Counter Managers' strengths and weaknesses.
11. Translate corporate strategies into actionable plans for retail teams.
12. Work with HR on hiring decisions and talent retention.
13. Manage inventory and ensure adherence to operational procedures.
14. Develop relationships with trade partners and implement promotional plans.
15. Assist in new door openings, counter renovations, and trade terms negotiations.
16. Collaborate with internal stakeholders and act as a bridge between retail teams and other divisions.

1. University graduate

1. Leadership and management skills
2. Result-oriented and problem-solving abilities
3. Excellent communication and interpersonal skills
4. Collaborative and good negotiation skills
5. Strong attention to detail
6. Empathy, coaching, and motivating skills
7. Strong customer service mindset
8. Ability to multitask and manage operations
9. Fluency in Business English
10. Proficiency in Excel and PowerPoint
11. Ability to synthesize business and market intelligence
12. Learning agility and openness to innovation

Minimum of 5 years in people management, with at least 2 years managing a team of no less than 10 people. Experience in FBP, retail, or luxury sectors is advantageous.

University graduate

Chanel offers a comprehensive benefits package, including opportunities for professional development and career advancement within the luxury fashion industry.

Chanel fosters a culture of innovation and excellence, where employees are encouraged to challenge the status quo and pursue continuous improvement. The brand values collaboration and agility, creating an environment where diverse talents can thrive and contribute to the company's legacy of luxury and sophistication.