Chanel Retail Learning and Development Partner

Chanel is a globally renowned French luxury house celebrated for its haute couture, ready-to-wear, accessories, fragrance and beauty lines. As an independent leader in luxury goods, Chanel combines a heritage of craftsmanship with ongoing creative innovation; the employer reputation emphasizes artisanal excellence, brand stewardship and an elevated client experience across its global retail network.

1. Define and execute the retail learning strategy for Chanel in Singapore, aligning programs with commercial priorities and brand standards.
2. Design, develop and deliver high-impact learning interventions including onboarding, product and selling skills, leadership development and merchandising training across stores.
3. Manage the end-to-end learning lifecycle: training needs analysis, curriculum design, content development (classroom and digital), rollout and evaluation of effectiveness.
4. Partner closely with store leadership and regional HR to identify talent gaps, create development plans and support succession initiatives for frontline and managerial roles.
5. Administer and optimise the Learning Management System (LMS), coordinate external vendors and e-learning content providers, and ensure accurate learning records.
6. Measure training ROI and KPIs through assessment, reporting and behavioural observation; recommend continuous improvements to elevate sales performance and client experience.
7. Act as a culture ambassador, ensuring learning initiatives reinforce Chanel’s brand values, service standards and product knowledge across the retail organisation.

1. Bachelor’s degree in Human Resources, Business, Education, or a related discipline (advanced L&D qualification preferred).
2. Proven ability to design and deliver adult learning solutions across classroom and digital modalities.
3. Strong stakeholder management and influencing skills with retail leadership and cross-functional partners.
4. Excellent facilitation, coaching and presentation capabilities adapted to luxury retail audiences.
5. Analytical aptitude to track learning metrics and translate insights into business actions.

1. Instructional design
2. Facilitation and public speaking
3. Coaching and performance development
4. Training needs analysis
5. Learning Management System (LMS) administration
6. e-learning content development
7. Stakeholder management
8. Project management
9. Microsoft Excel
10. Microsoft PowerPoint

Typically 5+ years of progressive learning and development experience, preferably with 2+ years in retail or luxury retail environments, demonstrating successful delivery of sales and leadership development programs.

Bachelor’s degree in Human Resources, Business, Education, or related field; professional certification in L&D or adult education is advantageous.

Chanel’s workplace culture blends creative rigor with meticulous craftsmanship and a commitment to exceptional client service. Employees are expected to uphold the house’s heritage while driving contemporary initiatives, collaborating across functions in a high-expectation, performance-oriented environment.