Chanel Retail Learning and Development Partner

Seoul

Friday, January 3, 2025

Chanel is a renowned luxury fashion brand known for its timeless elegance and innovative designs. The company is committed to delivering exceptional client experiences and fostering a culture of continuous learning and development among its employees.

1. Customize, deliver, and follow up on learning paths for the retail team.
2. Observe client-staff interactions to identify learning and development gaps.
3. Recommend and implement action and coaching plans for boutique staff.
4. Deliver in-boutique learning sessions on products, services, and strategies.
5. Implement and drive digital learning solutions.
6. Provide real-time feedback to Fashion Advisors and Jewelry Advisors.
7. Plan and track coaching conversations to meet performance objectives.
8. Support people development in collaboration with HR and retail managers.
9. Offer customized onboarding experiences for new hires.
10. Partner with stakeholders to curate training content and delivery methods.
11. Measure effectiveness of learning and coaching through KPIs.

1. Bachelor's degree

1. Strong passion for people development and client service excellence
2. Belief in personalized learning paths for employees
3. Open-minded, adaptable, and flexible
4. Strong presentation and communication skills
5. Energetic with sound interpersonal skills
6. Strong planning and organizational skills
7. Client-centric mindset
8. Ability to work independently with minimal supervision
9. Assertiveness when required
10. Ability to work at the point of sale and retail hours

At least three years of retail or retail management experience with a client-centric mindset. Experience in the luxury goods industry and coaching/training is a plus.

Bachelor's degree

Chanel fosters a culture of elegance and innovation, emphasizing continuous learning and development. The workplace is dynamic, with a focus on client-centric experiences and employee empowerment.