Chanel Regional Change Lead

Hong Kong • China

Wednesday, January 21, 2026

Chanel, a paragon of luxury and elegance, is a globally renowned fashion house celebrated for its timeless designs and innovative spirit. As part of a prestigious conglomerate, Chanel offers a dynamic and inclusive work environment where creativity and excellence are paramount. The brand is committed to fostering personal growth and professional development, ensuring that each team member contributes to the collective success.

1. Oversee the overall change management planning and execution for the ORION POS program across North Asia and SEAA.
2. Develop and implement comprehensive change management strategies aligned with program milestones and regional requirements.
3. Collaborate with regional and market business leads to champion the ORION transformation vision and leverage data for monitoring adoption.
4. Align with global change leads on methodology and deliverables to ensure cohesive implementation.
5. Conduct change impact assessments to tailor communications, engagement, and training plans for each market and division.
6. Partner with business system analyst teams on change impact analysis and training initiatives.
7. Engage senior stakeholders and empower business leaders to drive adoption and embed new practices.
8. Build strong business relationships to secure buy-in and drive awareness of program goals.
9. Coordinate with regional and market teams to ensure alignment on change priorities and readiness.
10. Identify and appoint local change ambassadors and key users to support frontline adoption and feedback loops.
11. Facilitate co-design change workshops and feedback sessions to incorporate local insights.
12. Oversee training design and delivery for boutique teams, super users, and back-office staff.

1. 10+ years of experience in technology transformation project management and delivery, ideally with regional and global scopes.
2. Proven track record in stakeholder engagement, cross-functional collaboration, and change adoption strategies.
3. Strong senior stakeholder management skills.
4. Ability to translate business needs and system design into change strategies tailored for different divisions and markets.

1. Expertise in change governance frameworks and change impact analysis.
2. Experience working in complex IT environments.
3. Proficiency in prioritizing and planning complex work in rapidly changing contexts.
4. Experience in retail or luxury retail environments is desirable.

A minimum of 10 years in technology transformation project management and delivery, with a focus on regional and global scopes.

Chanel offers a collaborative work environment with opportunities for cross-regional collaboration and professional growth. Employees gain a deep understanding of division retail processes and build strong partnerships with business teams.

Chanel is dedicated to creating an inclusive culture that nurtures personal growth and collective progress. The brand values the uniqueness of each individual, enhancing the diversity and effectiveness of its teams. Chanel encourages applications from diverse backgrounds, valuing the perspectives and potential each candidate brings.